Front of the House Supervisor

Glass & Vine; Carolina (PR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Dental insurance

Employee discounts

Tuition assistance

Job summary

Grove Bay Crawford is seeking a Front-of-House Supervisor for our fast/casual restaurant inside RDU Airport. You will oversee the FOH operations, supervise the FOH team, and maintain excellent guest service standards. Your goal is a positive dining experience while upholding policies and procedures.

Responsibilities include coaching and developing staff, resolving guest issues, and ensuring opening/closing procedures are followed with accurate cash handling and system proficiency.

Qualifications

• Must have supervisor experience and grove bay SOP knowledge.
• Ability to coach in the moment and train new team members.
• Fluency in English required; multiple languages a plus.

Responsibilities

• Advance Grove Bay Mission and Core Values.
• Deliver exceptional hospitality to all guests.
• Coach, train, and develop FOH team members.
• Handle guest issues respectfully and promptly.
• Follow opening/closing procedures and cash handling SOP.
• Ensure cleanliness and showroom readiness at all times.
• Proficient use of Toast, OpenTable, and R365 systems.

Skills

Attention to detail

Communication skills

Listening skills

Problem-solving

Deadline management

Team coaching

Tools

Toast

OpenTable

R365

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Dental insurance
• Employee discounts
• Tuition assistance

Carolina Craft is looking for winning personalities to join their team within the RDU Airport!

As the FOH Supervisor, you will play a key role in ensuring the smooth operation of our fast/casual restaurant inside RDU Airport. You will oversee the front-of-house (FOH) operations, supervise and lead the FOH team, and maintain excellent guest service standards. Your primary goal will be to create a positive dining experience for our guests while upholding the restaurant's policies and procedures.

Reports to

• Restaurant Management Team

Responsibilities

• Advancing the Grove Bay Mission Statement and Core Values
• Delivering exceptional hospitality to all guests
• Upholding all core Standard Operating Procedures
• Coaching in the moment of hourly team members
• Training and development of new team members
• Handling any guest issues that arise in a respectful manner
• Following all opening and closing procedures
• Cash handling following Grove Bay SOP
• Ability to expedite in adherence with the Grove Bay SOP
• Strong understanding of all operational systems – Toast, OpenTable, R365
• Maintaining cleanliness and sanitation of the restaurant – ensure the restaurant is showroom ready at all times
• Must work a minimum of six hours during the Supervisor shift

Qualifications

• Must be an A Player and endorsed by Management Team, Director of Operations, and Training Department
• Must have worked within venue or other Grove Bay restaurant for minimum of 4 months Prior
• Supervisor experience
• Multiple language abilities a plus; fluency in English is required

Skills & Knowledge

• Strong attention to detail and focus on process excellence
• Ability to learn and bring "out of the box" ideas to the team
• Genuine enthusiasm and aptitude for serving people
• Excellent verbal and written communication skills
• Must possess strong communication and listening skills
• Demonstrates strong problem-solving skills through the ability to diagnose and implement solutions
• Ability to set and meet deadlines
• Successful completion of Grove Bay's training program, including all EdApp training content

Certifications

• Food and Alcohol Safety training (ServSafe)

Physical Demands

• Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods of time
• Ability to sit for extended periods of time
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment

Grove Bay Crawford is an E-Verify and equal opportunity employer; you must show proof of eligibility to work in the U.S.