Front of House Team Member

Chick-fil-A; Machesney Park (IL); On-site; USD 28,000 - 42,000; Full time

Job summary

Chick-fil-A Machesney Park is seeking Front of House Team Members to welcome guests, take orders, handle payments, and deliver meals with hospitality. You will work at the counter, dining room, mobile-order line, and drive-thru, ensuring a positive guest experience.

Join a fast-paced, team-oriented environment where you can learn multiple positions, maintain a clean dining area, and help create an inviting restaurant culture through dependable service.

Qualifications

• Minimum hiring age as required for the role.
• Ability to communicate respectfully with guests and teammates.
• Able to stand for extended periods and perform bending, lifting, and carrying as needed.
• Ability to work in a fast-paced setting with accuracy and professionalism.
• Reliable transportation and dependable attendance.
• Willingness to work mornings, afternoons, evenings, weekends, and holidays as needed.
• Restaurant or customer-service experience is helpful but not required.

Responsibilities

• Welcome every guest with a friendly, attentive, and professional attitude.
• Take orders accurately, handle payments responsibly, and communicate clearly.
• Deliver food with speed, accuracy, and hospitality.
• Maintain a clean, stocked, organized, and guest-ready dining room and related areas.
• Follow food-safety, cash-handling, sanitation, and operational procedures each shift.
• Respond calmly and respectfully to guest questions, concerns, or special requests.
• Support teammates during busy periods and learn multiple positions as needed.

Skills

Customer service

Communication

Teamwork

Fast-paced

Reliability

Job description

Chick-fil-A Hiring for Highly Skilled Front of House Team Members

Front of House Team Member

Position: Front of House Team Member

Location: Chick-fil-A Machesney Park

Employment type: Full-time and part-time opportunities available

Our purpose

At Chick-fil-A Machesney Park, we aim to create a restaurant people are proud to visit and proud to work in. We serve guests with genuine care, operate with urgency and accuracy, keep our restaurant exceptionally clean, and treat every person with respect.

It is a strong fit for people who enjoy being part of a dependable team, take pride in doing small things well, and want to grow in responsibility and work alongside other high achievers and the owner of the business.

What you will do

Front of House Team Members create an outstanding guest experience at the counter, in the dining room, on the mobile-order line, and in the drive-thru.

Responsibilities include:

• Welcome every guest with a friendly, attentive, and professional attitude
• Take orders accurately, handle payments responsibly, and communicate clearly
• Deliver food with speed, accuracy, and hospitality
• Maintain a clean, stocked, organized, and guest-ready dining room, front counter, beverage area, restrooms, and drive-thru work area
• Follow food-safety, cash-handling, uniform, sanitation, and operational procedures every shift
• Respond calmly and respectfully when a guest has a question, concern, or special request
• Support teammates during busy periods instead of waiting to be asked
• Learn multiple positions and help where the restaurant needs you most
• Arrive prepared, in proper uniform, and ready to work at the scheduled start time
• Receive coaching professionally and apply it immediately
• Help create an environment free of gossip, disrespect, profanity directed at others, and unnecessary drama

What success looks like

You will thrive here if you:

• Are consistently on time and follow through on commitments
• Speak respectfully to guests, coworkers, and leaders—even under pressure
• Can work with energy, purpose, and attention to detail during busy meal periods
• Take initiative when something needs to be cleaned, stocked, refilled, or corrected
• Care about accuracy and do not cut corners
• Can accept feedback without becoming defensive
• Understand that every role matters, including cleaning, stocking, restocking, and helping a teammate
• Bring a positive, mature attitude that makes the team stronger
• Are willing to work in all aspects of the business including outside

Basic qualifications

• Must meet the minimum hiring age required for the position and scheduled duties
• Ability to communicate respectfully and effectively with guests and teammates
• Ability to remain on your feet for extended periods and perform frequent bending, reaching, lifting, and carrying within the essential functions of the role, with reasonable accommodation where required
• Ability to work in a fast-paced setting while maintaining accuracy and professionalism
• Reliable transportation and dependable attendance
• Willingness to work a schedule that may include mornings, afternoons, evenings, Saturdays, holidays, and peak business periods, based on restaurant needs
• Previous restaurant or customer-service experience is helpful but not required; strong character, reliability, and willingness to learn matter most

Our team standards

We hire people who choose to:

• Put guests first without neglecting teammates
• Treat others with honor, dignity, patience, and respect
• Show up ready to contribute—not merely occupy a shift
• Take ownership of mistakes and work to correct them
• Follow instructions, safety procedures, and restaurant standards
• Communicate directly, honestly, and professionally
• Help maintain a clean, safe, orderly, and welcoming restaurant

• You are looking for a professional, structured workplace with clear expectations and opportunity for growth
• You take attendance, punctuality, cleanliness, teamwork, and guest service seriously
• You can be coached and are willing to learn more than one position
• You are comfortable being active and productive throughout your shift
• You value respectful communication and want to contribute to a positive team culture
• You are willing to complete every part of the job, including cleaning, stocking, prep, side work, and closing duties

Location: Machesney Park (IL) 1505 West Lane Rd, Machesney Park, IL 61115, USA

Working at a Chick-fil-A® restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.