Front of House Team Member

Chick-fil-A; Gurnee (IL); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Free Health Insurance

Flexible scheduling

Scholarships

Competitive pay

Job summary

Chick-fil-A in the United States is seeking Team Members who will provide an exceptional dining experience for every guest and uphold signature Chick-fil‑A service and food. Team Members work directly for an independent Owner/Operator and help drive a positive, guest-focused environment.

Front of House responsibilities include smiling, eye contact, enthusiastic communication, and teamwork. The role offers flexible scheduling, Sundays closed, and opportunities for growth, scholarships, and

Qualifications

• Consistency and reliability are essential for guest-focused service.
• Strong customer service orientation to engage guests.
• Good interpersonal skills to interact with team members and guests.
• Ability to multi-task and stay organized in a fast-paced environment.
• Willingness to work as part of a collaborative team.
• Comfortable standing for extended periods.
• Flexibility to work various shifts.

Responsibilities

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Honor and encourage others to follow the vision and values of the Restaurant
• Multitask quickly, yet thoroughly
• Be team‑oriented, adaptable, dependable, with a strong work ethic
• Work on their feet for several hours at a time
• Communicate effectively with guests and Team Members
• Adhere to Chick‑fil‑A rules and dress code at all times
• Other duties as assigned

Skills

Consistency

Reliability

Customer service

Interpersonal skills

Multi-tasking

Team player

Stand for long periods

Job description

At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil‑A service and food.

Position Type

• Full-time and Part-time

Our Benefits Include

• Free Basic Health Care Insurance
• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Front of House Team Member Responsibilities

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Honor and encourage others to follow the vision and values of the Restaurant
• Multitask quickly, yet thoroughly
• Be team‑oriented, adaptable, dependable, with a strong work ethic
• Work on their feet for several hours at a time
• Communicate effectively with guests and Team Members
• Adhere to Chick‑fil‑A rules and dress code at all times
• Other duties as assigned

Qualifications and Requirements

• Consistency and reliability
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail‑oriented
• Able to multi‑task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry XX-XX lbs on a regular basis
• Have the ability to stand for long periods of time

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick‑fil‑A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.