Front of House Team Member

Wingstop; Fairview (NY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Restaurant experience

Job summary

Wingstop in New York is seeking a Guest Service Expert to be the face and voice of our brand, greeting guests, answering phones, taking and delivering orders with a smile.

You will interact with guests more than any other role, provide menu recommendations, upsell items, and ensure accurate order fulfillment while upholding safety and sanitation standards.

Applicants should enjoy fast-paced customer service, be reliable, and ready to work nights and weekends as required.

Qualifications

• Experience handling cash and operating a POS system.
• Excellent interpersonal and customer service skills.
• Professional, polite, and reliable under pressure.
• Strong integrity and honesty.
• Ability to upsell and answer questions about menu.

Responsibilities

• Greet customers entering the restaurant and answer calls.
• Process orders in person or by phone and upsell when possible.
• Accurately handle cash, credit, and gift cards.
• Verify age for alcohol purchases.
• Maintain a clean Front of House (FOH) and keep areas stocked.
• Balance the register at the end of the shift.
• Provide friendly service and promote Wingstop flavor.

Skills

Cash handling

Customer service

Interpersonal skills

Integrity/Honesty

Professional demeanor

Tools

POS system

Job description

NIGHTS UNTIL 12:30 AM and Weekends are REQUIRED

Do you love helping others? Or love being in the limelight? Our Guest Service Expert is responsible for delivering world-class service. As a Guest Service Expert, you are the face and the voice of Wingstop to all of our Guests who walk into our restaurants, providing them with authentic, positive, and genuine experiences. In this role, you will spend more time than any other position interacting with our Guests by greeting them, answering the phone, taking and delivering orders - all with a great attitude and smile.

Essential Duties and Responsibilities

• Greet and welcome customers entering the restaurant and calling into the restaurant.
• Place orders for customers in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.
• Accurately process cash, credit card, and gift card transactions; verify age for alcohol purchases.
• Answer questions from customers and make menu recommendations.
• Monitor that all orders are read within the company's quote times.
• Verify that all wings are presentable and double-check all orders before giving the order to the customer(s).
• Balance the register at the end of the shift; deliver the amount before the next shift.
• Assist in maintaining a clean workplace; keep Front of House (FOH) clean and stocked.
• Practice safe handling procedures by following all safety and sanitation guidelines; promote safety in the workplace.
• Maintain a professional and presentable appearance according to the company's Uniform Standards
• Receive and handle complaints from the customers and refer to the manager if the problem is beyond the scope of duties.
• Leave the customer with a positive, long-lasting impression of their WINGSTOP experience.

Key Skills/Abilities

• Computer literate and comfortable using computerized register (POS) systems.
• Possess great cash handling skills.
• Professional, polite, and reliable even when under stress.
• Must have excellent interpersonal and people skills.
• Must have integrity, honesty, and accountability.

Additional Information

• Cashier and restaurant experience a plus!

We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started. 1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It\'s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there\'s only Wingstop - because it\'s more than a meal, it\'s a flavor experience.