Front of House Team Lead

Workstream; Florida; Hybrid; USD 24,796 - 26,174; Part time

Benefits offered by this job

Health, Dental, Vision Insurance

Discounted meal every shift

Scholarship Opportunities

Leadership Development

Job summary

Chick-fil-A The Gardens is seeking a Shift Lead in Florida. This role involves managing daily front of house operations, ensuring compliance with Chick-fil-A standards, and leading a team to deliver outstanding customer service. Candidates should have prior experience in quick service or customer service, a valid Food Handlers Card, and the ability to stand for extended periods. Benefits include health insurance, flexible schedules, and career advancement opportunities. Pay is competitive at $18.00-$19.00 per hour.

Qualifications

• 1+ years experience in quick service or customer service industry.
• Valid Food Handlers Card (or obtain within 30 days).
• Ability to bend and lift up to 50lbs.
• Capability to stand for long periods.

Responsibilities

• Coordinate daily front of house operations and Team Member shifts.
• Respond to guest inquiries and consult with management.
• Train Team Members and monitor food quality and cleanliness.
• Lead team to deliver service in a fast-paced environment.

Skills

Customer service experience

Team management

Communication skills

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

POS system

Job description

At Chick-fil-A The Gardens, your role is more than just a job, it’s an opportunity. You will gain life experience that goes far beyond just serving a great product in a friendly and fun environment. Chick-fil-A The Gardens is an opportunity for people of all ages and backgrounds. We are looking for hard-working, team-oriented, friendly and honest people. Whether you’re starting your career, looking for growth, or seeking a positive environment, we’re excited to invest in you.

Chick-fil-A The Gardens Mission:

“To provide an unparalleled quick service experience by building trust and inspiring humans to be their best.”

Responsibilities

• Coordinate daily front of house operations, including Team Member shifts, breaks, and placement
• Open, transition, and close the restaurant following proper procedures to ensure that the team for the current and following shift is set up successfully to serve guests
• Respond to guest inquiries and consult with management regarding complex issues
• Work in multiple positions of the restaurant at any given time during the day to meet business demands
• Ensure all Chick-fil-A standards and procedures are being followed
• Work alongside Management to ensure the business is moving forward
• Train Team Members and ensure they are consistently monitoring food quality, temperatures, and maintaining a clean work environment
• Troubleshoot, problem-solve, and make quick decisions on a daily basis based on the operation need at any given moment
• Work in a fast-paced, multiple levels, high volume environment leading our team to deliver remarkable service
• Beginner experience in Microsoft Word, Microsoft Excel, iPads, and POS system.
• Front of House Shift Lead responsibilities will include counting drawers, ensuring cash management procedures are being followed, managing breaks, cleaning checklists, and completing setups.

Note: Shift Lead responsibilities are not limited to the ones listed above and from time to time may be required to perform additional duties to support business demands

Requirements

• 1+ years experience in quick service, hospitality, or customer service industry
• Valid Food Handlers Card (or attain one within 30 days of your start date)
• Minimum high school diploma or equivalent
• Bend and lift up to 50lbs
• Stand for long periods of time
• Can successfully uphold and demonstrate Chick-fil-A The Gardens Values of humility, integrity, ingenuity, and perseverance

Benefits

• Sunday’s Off
• Health, Dental, Vision Insurance
• Life Insurance
• Discounted meal every shift
• Competitive Pay
• Scholarship Opportunities
• Career Advancement Opportunities
• Leadership Development
• Culture of care and welcoming environment

Availability/Schedule

• Part-time or Full-time availability (20+ hours/week)
• Available at least 4 days per week
• Able to open (9:30 am start) or close (9:30 pm finish) at least 4 days per week

Compensation

• $18.00-$19.00/hour

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.