Front of House Supervisor New Solon, OH

Verilife; Solon, Northern (OH, KY); On-site; USD 22,000 - 31,000; Full time

Job summary

PharmaCann, Inc. in Solon, OH is seeking a Front of House Supervisor to lead a hospitality-focused team in a cannabis retail environment. The role emphasizes training, customer experience, and strict compliance with safety and regulatory standards.

The ideal candidate has strong leadership skills, 2+ years in customer service, and proficiency with Google/Microsoft Office. Pay is $19/hour with expectations of weekend and evening availability.

Qualifications

• Bachelor’s degree preferred in business, operations management, or related field.
• Store leadership experience preferred.
• Minimum 2 years’ experience in a customer service related field.
• Proficient with Google and Microsoft Office.
• Knowledge of retail tech platforms and systems.
• Ability to communicate effectively, detail oriented, sense of urgency.

Responsibilities

• Drive high customer experience standards through training and product knowledge.
• Lead a customer service program to drive repeat business via community networking and data capture.
• Work with Managers to exceed sales volume and KPI goals.
• Schedule staff and manage payroll goals with cross-divisional managers.
• Audit cash procedures and deposits with daily reconciliation.
• Supervise check-in/camera team to maintain safety and upkeep of dispensary.
• Ensure merchandise presentation and current menu availability.

Skills

Customer service

Leadership

Staff training

Cash handling

Microsoft Office

Retail tech

Communication

Detail oriented

Education

Bachelor’s Degree in business/related field

Tools

Google Suite

Microsoft Office

Job description

We are committed to improving people's lives through cannabis.

“We wouldn’t have gotten to where we are today without the passion people have for the plant.”

Together, we work to make the world safer and better. Whether that means focusing on compliance or compassion, guidelines or customer guidance, we approach it all with vigor—united in our purpose.

We are seeking ambitious, motivated individuals to join the PharmaCann team. If you want to play a central role in developing the processes, technologies, and teams that will grow a burgeoning industry, then consider a career at PharmaCann.

Careers at PharmaCann

New

Front of House Supervisor

Solon, OH

PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis‑based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results‑driven individuals to join our rapidly growing team and industry.

Job Summary

The Supervisor, Front of House is responsible for supervising a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check‑in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards are maintained. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Supervisor, Front of House is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in leading continuous improvements that enhance efficiency and/or customer/patient experience. They will have the ability to develop and maintain effective teams, be committed to collaboration with a variety of team members, and have a reputation of superior leadership and interpersonal skills.

The pay rate is $19/hr

Duties and responsibilities or (Essential Functions)

• Drive high customer experience standards, to include a customer‑oriented culture and industry leading customer engagement through sales training and product knowledge
• Lead a world‑class customer service program to drive repeat business through strong local community networking, and customer data capture
• Work closely with Managers and Supervisors to exceed sales volume and KPI goals
• Partner with cross‑divisional managers to ensure adequate staffing is scheduled and payroll goals are met
• Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
• Directly supervise the check‑in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
• Uphold company standards for merchandise presentation and ensure menu availability is current.
• Deliver results and strategic direction by ensuring day‑to‑day operations run smoothly through the store team.
• Communicate, work closely, and successfully collaborate with Managers and Supervisors to achieve the organization’s goals.
• Support the implementation of operational policies, standards, and procedures for retail staff.
• Ensure staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
• Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s
• Maintain a training calendar and ensure associate onboarding and new hire training is complete
• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
• Lead by example and coach team members on performance. Partner with Managers regarding employee poor performance and violation of company and compliance policies.
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising

Qualifications

• Minimum 21 years of age (or per state regulations)
• Bachelor’s Degree in business, operations management, or a related field is preferred
• Store leadership experience preferred
• Minimum 2 years’ experience in a customer service related field
• Skilled in Google and/or Microsoft Office Suite
• Knowledge of retail technology platforms and systems
• Business Acumen
• Ability to communicate proficiently both verbally and in written format
• Detail Oriented
• Sense of Urgency
• Consulting Skills
• Global and Cultural Awareness
• Conduct all interactions with a high ethical standard
• Proven ability leading teams
• Relationship Management
• Performance Management
• Personal Effectiveness/Credibility
• Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
• Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements

Working conditions

This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays, and flexible work availability. May require some travel.

While performing the duties of this job, the employee is regularly required to speak and listen. This employee is frequently required to stand or sit for long periods, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50 pounds. May be required to work outdoors and/or during inclement weather

Pay is $19/hr

Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.