Front of House Supervisor

Topgolf; West Chester (Chester County); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Free Play

1/2 price food

Health insurance

Dental

Vision

401(k) match

Mental well-being platform

Job summary

Topgolf is seeking a capable leader to guide a front-line team toward targets and high-quality service. The role emphasizes staff coaching, cross-department collaboration, and timely issue resolution to maintain exceptional guest experiences.

You will drive engagement, uphold safety and policy standards, and report on performance metrics. Strong communication and organizational skills are essential, with flexibility for varied shifts and physical mobility on-site.

Qualifications

• High school diploma or equivalent.
• Proven leadership or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team.
• Proficiency in relevant software and tools.
• Knowledge of industry regulations and best practices.
• Ability to work varied shifts incl. evenings, weekends, holidays.
• Ability to stand and walk for long periods, incl. stairs.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Skills

Leadership

Communication

Problem-solving

Organizational skills

Time management

Motivate diverse team

Software proficiency

Regulatory knowledge

Shift flexibility

Mobility (stairs)

Education

High school diploma or equivalent

Tools

General software tools

Job description

Job Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.

• Monitor and evaluate team performance, providing regular feedback and coaching.

• Collaborate with other departments to ensure seamless workflow and quality service delivery.

• Identify and resolve operational issues and guest concerns promptly.

• Promote a positive and inclusive team culture, fostering associate engagement and development.

• Ensure compliance with company policies, procedures, and safety standards.

• Prepare and present regular reports on team performance and key metrics.

• Perform other operational duties as assigned by your manager

Critical Skills & Experience Requirements

• High school diploma or equivalent work experience.

• Proven experience in a leadership or supervisory role.

• Excellent communication, interpersonal, and problem-solving skills.

• Strong organizational and time-management abilities.

• Ability to motivate and inspire a diverse team to achieve goals.

• Proficiency in relevant software and tools.

• Knowledge of industry-specific regulations and best practices.

• Availabilit to work varied shifts, including evenings, weekends and holidays

• Ability to stand and walk for long periods of time including maneuvering up and down stairs

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.

As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.