Front of House - Server

IHOP; Ellensburg (WA); Sur place; USD 17 000 - 25 000; Plein temps

Résumé du poste

IHOP is seeking a friendly server to provide prompt and courteous service to guests. Responsibilities include greeting guests, seating, taking orders, processing remittances as needed, clearing dishes, and resetting tables.

The role requires familiarity with IHOP procedures, the ability to read and speak English well, and the flexibility to work in a fast-paced dining environment. Prior experience is helpful but not required; IHOP training will be provided.

Qualifications

• Reading and understanding instructions, memos, and checks.
• Ability to write simple correspondence.
• Ability to read and speak English well enough to understand guest checks and communicate with guests.
• Experience or training is helpful but not required.
• IHOP training as assigned.

Responsabilités

• Greet guests, seat them, and facilitate dining service.
• Take guest orders and process remittances as required.
• Maintain courteous, efficient service and handle guest complaints politely.
• Remember IHOP terminology, abbreviations, and menu knowledge.
• Stock and rotate supplies, and reset tables after guests depart.

Connaissances

Customer service

Communication

English proficiency

Description du poste

SUMMARY

Provide prompt, efficient, courteous service to all guests. Service includes greetings, seating, talking and serving orders, taking guest remittance as required, clearing dishes and resetting tables.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These include the following:

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the “Service Guidelines” per the IHOP SOP to ensure a high – quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHOP N Go program as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Prior experience or training desired but may not be required.

LANGUAGE SKILLS

Ability to read and comprehend instructions, correspondence, and memos. Ability to write simple correspondence. Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES

IHOP training course work as assigned.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently is required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; and climb or balance. The employee frequently is required to stand; walk; stoop; kneel, crouch, or crawl; talk, hear, and be aware of surroundings; and taste or smell. The employee occasionally must lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally is exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.