Front-of-House Guest Experience Specialist

Buffalo Wild Wings, Inc.; Mankato (MN); Hybrid; USD 17,000 - 21,000; Full time

Job summary

Buffalo Wild Wings, INC. in Minnesota is seeking Hospitality Team Members to warmly greet guests, seat them, take orders, and deliver a Legendary Experience in the Front of House.

You'll support Greeter, Cashier and dining room duties while maintaining a clean, organized host station and using the NoWait service to manage waitlists. You will handle payments, follow FIFO, assist with takeout, answer phones, upsell items, and engage guests to build connection.

Qualifications

• Front of House hospitality role requires welcoming guests and providing a Legendary Experience.
• Handling guest inquiries and resolving concerns with urgency.
• Accurate order taking, payments, and upselling to enhance guest experience.

Responsibilities

• Provide a warm welcome to guests and manage seating.
• Communicate wait times and manage waitlist with NoWait on tablet.
• Keep host area clean and stocked; restock supplies as needed.
• Take payments and manage cash drawer; handle takeout orders.
• Engage guests to build a personalized dining experience.
• Enter orders into the POS system and ensure order accuracy.
• Promote Buffalo Wild Wings Rewards program during service.
• Answer phones per BWW standards and assist as needed.

Skills

Customer service

Cash handling

POS system

Communication

Tools

POS system

Job description

Buffalo Wild Wings, INC. in Minnesota is seeking Hospitality Team Members to warmly greet guests, seat them, take orders, and deliver a Legendary Experience in the Front of House.

You'll support Greeter, Cashier and dining room duties while maintaining a clean, organized host station and using the NoWait service to manage waitlists. You will handle payments, follow FIFO, assist with takeout, answer phones, upsell items, and engage guests to build connection.