Front of House Experience Lead — Growth & Service

Chick-fil-A; Lexington (KY); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Fun work environment

Flexible scheduling

Closed Sundays

Learning from Operators

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A Lexington is seeking a Front of House Team Member. This part-time role offers growth opportunities to full-time, and works under an independent Owner/Operator.

You will greet guests, take orders, operate front counter and drive-thru, and contribute to a friendly, efficient dining experience. You will learn Chick-fil-A standards, support teamwork, handle transactions, maintain cleanliness, and stay current on menu items and promotions.

Qualifications

• Consistent and reliable
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Lift and carry 20-40 lbs regularly
• Stand for long periods

Responsibilities

• Deliver excellent guest service by greeting guests and taking accurate orders
• Operate front counter, drive-thru, dining room and other guest-facing stations
• Be knowledgeable of assignments for all front of house positions
• Maintain speed and accuracy while processing orders and transactions
• Keep guest-facing areas clean, stocked, and organized
• Stay up-to-date on menu items, promotions and procedures
• Work safely around equipment and report safety concerns
• Complete in-house training and stay current on updates
• Perform opening or closing tasks and adhere to policies

Skills

Customer service

Interpersonal skills

Team player

Multitask

Detail-oriented

Flexible schedule

Stamina

Stand for long periods

Job description

At Chick-fil-A, the Front of House Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Front of House Team Members gain life experience that goes far beyond serving a great product in a friendly environment. They are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Position Type:

• Part-Time (with Full-Time growth opportunity)

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Front of House Team Member Responsibilities:

• Deliver excellent guest service by greeting guests, taking orders accurately, and ensuring a positive and welcoming experience
• Operate front counter, drive-thru, dining room, and other guest-facing stations according to Chick-fil-A standards
• Be knowledgeable of assignments for all front of house positions, including front counter, drive-thru order taking, cash handling, drinks station, bagging, and dining room care
• Maintain speed and accuracy while processing orders and handling transactions
• Keep all guest-facing areas clean, stocked, and organized, including the front counter, beverage stations, and dining room
• Stay up-to-date on menu items, promotions, and operational procedures to confidently answer guest questions
• Work safely around equipment and report any safety or maintenance concerns to Leadership
• Maintain personal development by completing in-house training and staying current on any updates or changes
• Complete all opening or closing tasks as assigned
• Adhere to Chick-fil-A standards, policies, and dress code at all times
• Other duties as assigned

Qualifications and Requirements:

• Consistent and reliable
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 20-40 lbs on a regular basis
• Have the ability to stand for long periods of time

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.