Front of House: Customer Experience Host (Evenings/Weekends)

ATG Tickets; Mission, Northern (KS, KY); Hybrid; USD 22,000 - 26,000; Full time

Job summary

ATG Entertainment’s Customer Experience Team Member at our venues is a welcoming front-of-house role focused on guest satisfaction and high service standards. You will greet audience members, help them find seats, answer questions and promote products.

Training is provided for all tasks and you’ll work across bars, merchandise and DAS with a strong emphasis on guest care. This fixed-term, 3-month casual position requires evening and weekend availability and involves cash handling and helping

Qualifications

• Understand the impact of the role on the customer experience and its importance to the company.
• Have a great work ethic and care about quality.
• Be observant and focussed on the customer.
• Relate well to others.
• Be proactive, decisive and get things done.
• Think creatively.
• Have ambition and drive.
• Have a flair for sales.

Responsibilities

• Greet and engage with audience members, ensuring they feel genuinely welcomed to the venue and treated appropriately as an important and valued customer.
• Answer audience queries, ensuring that they can access timely and useful information and guidance when they need it.
• Maintain up to date knowledge of the venue, current and upcoming shows, products and other information relevant to customers and to recommend additional products and services as appropriate.
• Proactively suggest and sell products including food and beverages at the bar or through Delivered at Seat (DAS), merchandise, programmes or packages, ensuring an engaging sales approach to customers that encourages further purchases.
• Know and understand our sales targets and to work to exceed them.
• Ensure the accurate and safe handling of cash and stock in line with company procedures.
• Proactively identify risks to customer or staff health, safety or security and take appropriate actions to keep everyone safe. Ensure company Risk Management policies and guidance are complied with.
• Work collaboratively as a team member, working well with others to ensure all required tasks are completed.
• Proactively identify tasks which need to be done and take responsibility for completing them.

Job description

ATG Entertainment’s Customer Experience Team Member at our venues is a welcoming front-of-house role focused on guest satisfaction and high service standards. You will greet audience members, help them find seats, answer questions and promote products.

Training is provided for all tasks and you’ll work across bars, merchandise and DAS with a strong emphasis on guest care. This fixed-term, 3-month casual position requires evening and weekend availability and involves cash handling and helping