Front Line Care Clinician - Raleigh, NC

Medline Industries, Inc.; Raleigh (NC); On-site; USD 79,000 - 119,000; Full time

Benefits offered by this job

Health insurance

401(k) contributions

Paid time off

Employee Assistance Program

Job summary

Medline Industries, LP is seeking a Clinical Support Specialist to own and execute clinical activities for the Front Line Care business. You will collaborate with OneMedline partners and health systems to improve outcomes and drive retention.

The role emphasizes clinical education, troubleshooting, trials, and implementation support across assigned accounts. A strong nursing licensure and field collaboration are essential for success.

Qualifications

• Must hold licensure as RN/CRRN/APRN or equivalent.
• Ability to educate clinical staff on safe and effective use of Front Line Care products.
• Experience collaborating with health systems and driving clinical initiatives.

Responsibilities

• Provide clinical subject matter expertise for safe and effective use of products.
• Build and maintain account-level relationships with key clinical stakeholders.
• Support retention activities, trials, implementations, and post-implementation support.
• Collaborate with Front Line Care Specialists to assess and implement clinical solutions.
• Coordinate with internal and external partners to address customer needs and retain business.
• Lead or participate in local trade shows and educational events as needed.
• Ensure regular touchpoints and conduct in-services, bedside audits, and protocol reviews.

Skills

Clinical expertise

Account relationships

Stakeholder engagement

Clinical troubleshooting

Education delivery

Trials support

Education

RN/CCRN/APRN licensure

Job description

Job Summary

Job Description

Own clinical support activities related to retaining and growing Medline Front Line Care business, including customer support, clinical troubleshooting, trial and implementation support, and clinical solutions execution while collaborating with OneMedline partners.

Objective of the Front Line Care team is to partner with health systems on improving outcomes of main Hospital Acquired Conditions (CAUTI, CLABSI, HAPI and Fall Prevention).

MAJOR RESPONSIBILITIES

• Provide clinical subject matter expertise on clinical practice related to safe and effective use of products. Use strong clinical acumen to present and educate on the safe and effective use of Front Line Care products. Objective is to partner with health systems on key quality metrics related to nursing (CAUTI, CLABSI, HAPI, Fall Prevention).
• Build and maintain strong account-level relationships with stakeholders involved in clinical decision-making, including but not limited to CNO, ACNO, ICU, key unit leaders, Infection Prevention, WOCN, Quality/Patient Safety, and other relevant clinical stakeholders.
• Support retention activities in the assigned geography and participate in trials, implementations, and post-implementation support in assigned accounts.
• Collaborate with Front Line Care Specialists to pitch, perform assessments, and implement and maintain clinical solutions.
• Collaborate in the field with Acute Care, IDN, Front Line Care Strategic Account Managers and Front Line Care Reps, and other partners to bring the right solutions to customer needs and retain and grow business.
• Lead or attend local trade shows, educational dinners, chapter events or product events as needed.
• Ensure an appropriate frequency of touchpoints with priority accounts.
• Perform account activities including in-services, just-in-time education, clinical troubleshooting, bedside audits, trial support, clinical solutions workshops, and protocol reviews with clinical stakeholders.
• Coordinate customer expectations, internal resources, clinical evaluations, implementation needs, and follow-up actions.
• Participate in Front Line Care Clinical business reviews.
• Initiate and facilitiate communication and collaboration among relevant internal stakeholders.

MINIMUM JOB REQUIREMENTS

Education

• Per certification requirements.

Certification / Licensure

Position requires at least one of the following certifications or meeting state-specific requirements to practice:

• RN (Registered Nurse)
• CCRN (Critical Care Registered Nurse)
• APRN (Advanced Practice Registered Nurse)
• VA-BC (Vascular Access Board Certified)
• CRNI (Certified Registered Nurse of Infusion)
• CWOCN (Wound, Ostomy, and Continence Nursing Certification)
• CWCN (Certified Wound Care Nurse)
• WCC (Wound Care Certification)
• CNOR (Certified Perioperative Nurse)
• CIC (Certified Infection Control)

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$79,000.00 - $119,000.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We stride to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.