Front House Manager

ATG Entertainment USA; New York (NY); On-site; USD 30,000 - 41,000; Part time

Benefits offered by this job

Paid sick time

Free event/concert tickets

Job summary

Kings Theatre in Brooklyn, NY is seeking a part-time Front of House Manager to oversee guest services during performances. The FOH Manager will hire, train, schedule, and supervise ushers and staff, troubleshoot patron issues, assist with VIP activations, and maintain high guest-service standards.

The role reports to the Deputy General Manager and works evenings, weekends and holidays per show schedule, with about 90 events per year.

Qualifications

• Must have prior front of house experience, preferably in a theatre or concert venue.
• Supervisory experience preferred.
• Excellent customer service, communication, and interpersonal skills.
• Knowledge of Americans with Disabilities Act compliance protocols.
• Ability to field questions from patrons, staff, and clients with efficiency and composure.
• A passion for live music and entertainment is a must!

Responsibilities

• Hire, train, schedule, and manage guest services staff.
• Troubleshoot patron issues and assist with VIP activations.
• Uphold the theatre's high standard of patron services.
• Create deployment sheets and coordinate with ushers and venue team.
• Collaborate with General Management to align staffing with budgets.
• Serve as primary contact for visitor inquiries, accessibility needs, and conflict resolution.
• Work with Box Office to troubleshoot ticketing and customer service issues.
• Support safety with Security and maintain egress paths and crowd control protocols.
• Enforce company policies and manage corrective actions for staff.

Skills

FOH experience

Supervisory experience

Customer service

Communication

Interpersonal skills

ADA compliance

Live entertainment passion

Job description

Job Description

POSITION: Front of House Manager

LOCATION: Kings Theatre - Brooklyn, NY

HOURS: Part-time. Evenings, weekends, and holidays are required per show schedule.

COMPENSATION: $26/hour

ABOUT THE POSITION

• Kings Theatre, a 3k capacity historic theatre in Flatbush, Brooklyn is seeking an experienced guest services professional to join our team as Front of House Manager. The FOH Manager will be responsible for overseeing all aspects of guest services operations and ensuring seamless operations for staff and guests.
• This role is responsible for hiring, training, scheduling, and managing guest services staff, troubleshooting patron issues, assisting with VIP activations, and upholding the theatre’s high standard of patron services.
• The ideal candidate will have excellent interpersonal skills, proven experience in problem-solving, and an outgoing demeanor.
• This is a part‑time, event‑based role with variable hours. The FOH Manager receives 8 guaranteed hours per week for administrative work, including staff scheduling, communication with ushers and the venue team, and deployment sheet creation. Additional hours are tied to the show calendar, which averages 90 events per year, concentrated primarily in the Fall (September through December).

PEOPLE, PLACES, and THINGS

• This role reports directly to the Deputy General Manager, with additional oversight from the Director of Facilities & Operations.
• Manages recruitment, training, scheduling, supervision, and payroll processing of guest services team, comprised of ushers, usher supervisors, and lead usher supervisors.
• Creates deployment sheets prior to each show based on event type, occupancy, and specialized event needs.
• Collaborates with General Management to ensure guest services staffing aligns with each event’s budged expectations.
• Serve as the primary contact for visitor inquiries, accessibility needs, and conflict resolution.
• Works closely with the Box Office team to troubleshoot ticketing and customer service issues.
• In conjunction with Security, maintain building safety, clear egress paths, and crowd control protocols.
• Enforces company policies and manages corrective actions for staff, including issuing formal warnings, write‑ups, and terminations.

EXPERIENCE and SKILLS

• Must have prior front of house experience, preferably in a theatre or concert venue.
• Supervisory experience preferred.
• Excellent customer service, communication, and interpersonal skills.
• Knowledge of Americans with Disabilities Act compliance protocols.
• Ability to field questions from patrons, staff, and clients with efficiency and composure.
• A passion for live music and entertainment is a must!

COMPETENCIES

• Strong attention to detail.
• Ability to work efficiently and independently in a fast‑paced environment.
• Thrives under pressure.
• A resourceful self‑starter with a willingness to figure things out.

BENEFITS

• Paid sick time.
• Free event/concert tickets.

ATG Entertainment: Passion Behind Performance

ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and modern live music arenas. ATGEntertainment own,operate