FRONT END/UTILITY CLERK

Kroger Family of Companies; Ferndale (MI); On-site; USD 18,000 - 23,000; Full time

Job summary

Kroger Family of Companies in Ferndale, MI is seeking a Customer Service Associate to deliver outstanding service, maintain a safe, clean store environment, and reinforce the Customer 1st strategy. You will assist customers, answer questions about products, and work with teammates to ensure a welcoming shopping experience.

The role emphasizes safety, cleanliness, and adherence to laws and company guidelines, with a focus on effective communication and handling stressful situations.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions about products.
• Gain and maintain knowledge of products and respond with suggestions.
• Clean spills and collect trash in store and parking lot.
• Maintain cleanliness of department and other areas.
• Display a positive attitude and reinforce safety procedures.
• Inspect equipment and report items needing repair.
• Notify management of accidents or safety risks.
• Report any illegal activity.
• Collaborate with team members to encourage teamwork.
• Adhere to laws and company guidelines.
• Perform essential functions with or without reasonable accommodation.

Skills

Stress management

Communication

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products
• Clean up spills as needed, collect and pick up trash inside store and parking lot
• Maintain cleanliness of department and other areas assigned
• Display a positive attitude
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
• Collaborate with team members to encourage teamwork
• Adhere to all local, state and federal laws, and company guidelines
• Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• Ability to handle stressful situations
• Effective communication skills

Desired

• Basic knowledge of electronics and electricity
• Retail experience
• Second language (speaking, reading and/or writing)