FRONT END/UTILITY CLERK

Kroger; Dayton (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

EAP counseling

Employee discounts

Tuition reimbursement

Career growth programs

Job summary

The Kroger Co. is seeking professionals to create outstanding customer experiences, maintain a safe, clean store environment, and embody our Customer 1st strategy. The role emphasizes respectful teamwork, product knowledge, and compliant operations across departments to ensure high customer satisfaction.

Ideal candidates possess strong communication skills, the ability to stay composed under pressure, and a willingness to contribute to a positive shopping experience for every guest.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Answer customer questions about products to help them feel welcome.
• Gain knowledge of products and suggest items.
• Keep store and parking lot clean; pick up trash.
• Maintain cleanliness of department and assigned areas.
• Display a positive attitude.
• Support safety programs by following procedures and reporting hazards.
• Inspect equipment and report repairs needed.
• Notify management of accidents.
• Report safety risks or illegal activity.
• Collaborate with team to encourage teamwork.
• Follow all laws and company guidelines.
• Perform essential functions with or without accommodations.

Skills

Handle stressful situations

Effective communication

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products
• Clean up spills as needed, collect and pick up trash inside store and parking lot
• Maintain cleanliness of department and other areas assigned
• Display a positive attitude
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
• Collaborate with team members to encourage teamwork
• Adhere to all local, state and federal laws, and company guidelines
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Ability to handle stressful situations
• Effective communication skills

Desired

• Basic knowledge of electronics and electricity
• Retail experience
• Second language (speaking, reading and/or writing)

About Us

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.

What You’ll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!