FRONT END/UTILITY CLERK

Fred Meyer; Anchorage (AK); On-site; USD 26,000 - 38,000; Full time

Job summary

Fred Meyer in Anchorage is seeking staff to create an outstanding customer experience through exceptional service, while maintaining a safe, clean store environment that encourages customers to return. This role supports the Customer 1st strategy and upholds the company values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum requirements include the ability to handle stressful situations and effective communication.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills with customers and associates.

Responsibilities

• Assist customers with questions about products and store services.
• Keep department and store clean, safe, and organized.
• Address spills promptly and maintain overall cleanliness.
• Follow safety procedures and report unsafe conditions or incidents.
• Collaborate with team members to ensure smooth operations and excellent service.
• Adhere to all laws and company policies.

Skills

Customer service

Stress management

Effective communication

Team collaboration

Bilingual (second language)

Product knowledge

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company\'s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Minimum

• Ability to handle stressful situations
• Effective communication skills

Desired

• Basic knowledge of electronics and electricity
• Retail experience
• Second language (speaking, reading and/or writing)
• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products
• Clean up spills as needed, collect and pick up trash inside store and parking lot
• Maintain cleanliness of department and other areas assigned
• Display a positive attitude
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
• Collaborate with team members to encourage teamwork
• Adhere to all local, state and federal laws, and company guidelines
• Must be able to perform the essential functions of this position with or without reasonable accommodation