Front End Team Member I

Lexington-Real-Foods-Community-Cooperative; Buffalo (NY); On-site; USD 24,000 - 32,000; Full time

Job summary

Lexington-Real-Foods-Community-Cooperative in Buffalo seeks a dependable grocery team member to support daily operations in the department. You will assist customers, stock shelves, process transactions, and ensure accuracy and courtesy in all interactions.

The role emphasizes food safety, effective communication, and adherence to cooperative values. Open availability including weekends is preferred; physical stamina is required to lift up to 50 pounds and stand for long periods.

Qualifications

• Knowledge of organic, natural products and commercial growing practices is desirable.
• Available to work weekends, holidays, mornings and nights.
• Demonstrates outgoing, friendly personality and objective, calm under pressure.
• Follows established systems, procedures and policies with attention to detail.
• Reads and comprehends instructions; prioritizes tasks and stays organized.

Responsibilities

• Provide and model exemplary service to customers and co-workers using established customer service standards
• Operate registers, scanners, scales and credit card/debit card terminals
• Perform basic math functions to collect payment and make change
• Maintain accurate cash drawer
• Provide product information and educational materials to customers, answer questions
• Model our Culture Values, policies and procedures, promote team building
• Treat all co-workers with consistency and fairness
• Ensure communications are clear, direct, and respectful
• Continuously improve efficiency, accuracy, service, quality and safety
• Train newly hired staff or reassignments for desired results
• Assist in cross training and product knowledge sharing
• Cut, weigh, wrap, price and package product per specifications
• Ensure food safety and product rotation for shelf life
• Maintain clean, safe work areas and proper in-store receiving/returns
• Maintain supplier relations and execute merchandising plans
• Attend team meetings and participate in inventories
• Place orders as directed by department manager
• Note equipment malfunctions and communicate
• Follow safety rules and use safety devices/tools
• Complete documents and checklists for the department
• Keep work area organized at all times
• Execute safety and sanitation programs in the department
• Perform maintenance and other tasks as assigned by MOD/Department Manager

Skills

Customer service

Verbal & written communication

MS Office

Sales analytics

Problem solving

Process improvement

Confidentiality

Pallet jacks

Tools

Pallet jacks

Loading dock lifts

Job description

Purpose

Execute plans as assigned by the Department Manager in the quality, selection, promotion, training and stocking of products to meet department objectives for sales, margin, turns, labor and customer service. To ensure a clean, growing, and well-maintained department with exceptional quality. Assist in cashing and providing an irresistible store experience for customers.

• Provide and model exemplary service to customers and co-workers using established customer service standards
• Operate registers, scanners, scales and credit card/debit card terminals
• Perform basic math functions to collect payment and make change
• Maintain accurate cash drawer
• Provide product information and educational materials to customers, answer questions
• Model our Culture Values, policies and procedures, promote team building
• Treat all co-workers with consistency and fairness
• Ensure that communications are clear, direct, and respectful
• Continuously research, develop and make improvements in efficiency, accuracy, service, quality and safety
• Effectively influence staff and participate in proper training of newly hired and or newly assigned team members to execute desired results
• Assist in operational cross training and product knowledge training
• Cut, weigh, wrap, price and package product according to specifications
• Ensure food safety practices and product rotation to attain good shelf life and safe product for customers
• Maintain safe, clean and organized work areas
• Ensure all product is accurately signed according to current standards at all times
• Ensure proper in-store receiving and returns guidelines
• Maintain effective working relations with suppliers
• Execute and maintain clean, attractive, fully stocked and fronted cases/endcaps
• Execute category management plans for new products and ensure in-stock availability for customers
• Execute assigned merchandising plans. Plan and participate in resets as needed
• Attend and participate in scheduled team meetings
• Execute periodic department inventories
• Place orders as assigned by department manager
• Note and communicate equipment and tool malfunctions
• Adhere and model to all safety rules. Must use all safety devices/tools to ensure safe operations
• Complete documents and checklists as assigned by department manager
• Ensure work area is kept clean and organized at all times
• Execute approved safety and sanitation programs in the department, including equipment cleaning schedule
• Perform all maintenance and other tasks as assigned
• Perform other tasks as assigned by MOD and or Department Manager

Work Environment

• Fast paced shipping and receiving stockroom
• Frequent exposure to cold, hot, wet or humid conditions (walk-in freezer/cooler, cold/hot climate, hot kitchen)
• Potential fumes, airborne particles, hazardous materials ranging from natural to chemical (store products, cleaning products, scents from working in a public setting)
• Potential handling of fresh foods including meats and seafood
• Handling objects that have been handled by the public
• Regular work standing or walking on cement floors
• Moderate to loud noise conditions
• Potential work near moving mechanical parts (loading dock equipment, kitchen equipment)

Desired Availability:

open availability, with preference for 6:30a-3:00p

Estimated Hours:

15-25

Requirements

Physical Job Requirements

• Ability to use computer keyboard, monitor, mouse, telephone, and various office equipment continuously
• Ability to lift and carry up to 50 pounds throughout the work day
• Ability to stand for long lengths of time, walk, bend, stoop, squat, kneel, reach and climb stairs or ladders throughout the work day
• Ability to clearly and effectively communicate with customers and co-workers
• Sufficient finger and hand dexterity to grasp and hold items of different sizes
• Vision ability – close, distance, peripheral vision and depth perception
• Ability to read register screen, product labels and shelf labels

Qualifications

• Knowledge of organic, natural products and commercial growing practices, and organic certification regulations
• Available to work weekends, holidays, mornings and nights
• Projects an outgoing, friendly personality
• Demonstrated objectivity, neutrality and calmness under pressure
• Ability to follow established systems, procedures and policies with great attention to detail
• Consistent follow-through on commitments and deadlinesAbility to read and comprehend instructions
• Ability to handle multiple demands, prioritize tasks and stay organized
• Flexible and adaptable to changing conditions and job requirements

Skills

• Intermediate Microsoft Office Skills
• Ability to analyze key indicators such as margin, sales, sales growth, SPLH
• Excellent verbal and written communication
• Excellent problem solving skills
• Ability to plan, develop and implement efficient and productive systems
• Ability to maintain confidentiality
• Ability to operate material handling equipment (i.e. pallet jacks, loading dock lifts, truck rail gates)

Preferred Experience

• Grocery retail experience preferred