Front End Team Leader

Ollie's Bargain Outlet, Inc.; Village of Brockport (NY); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Rx after 90 days

401K with immediate vesting

Career growth culture

20% associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to oversee the front-end operations and uphold excellent customer service. You will lead a team focused on selling merchandise and delivering a great shopper experience.

The role includes associate development, safety leadership, and collaboration with store management to meet performance goals.

Qualifications

• High school diploma or equivalent.
• 1–2 years supervisory experience in a mid- to large-size retailer.
• Ability to work evenings, weekends, and holidays.
• Positive attitude and team player.

Responsibilities

• Oversee front-end operations and customer service standards.
• Lead payroll budgeting, expenses, and related reporting.
• Manage donation programs and Ollie’s Army sign-up.
• Lead monthly safety meetings and follow-up actions.
• Assist with hiring, development, and scheduling of associates.
• Support merchandising execution and pricing updates.

Skills

Supervisory experience

Customer service

Team leadership

Shift flexibility

Education

High school diploma or equivalent

Job description

Join our team and live the Ollie-tude! : (Ollie’s Core Values)

• BE A TEAM PLAYER- Associates are expected to be supportive and work together.
• BE CARING- How do I treat others with courtesy, dignity, and respect?
• BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
• BE COMMITTED- Operate with grit, passion, tenacity, and action.
• BE GROWING- How do we get better every day?
• BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.

Ollie’s Associate Benefits

• Medical, Dental, Vision, and RX coverage begins after 90 days of employment.
• 401K, generous company match with immediate vesting.
• Strong career growth & talent development culture.
• 20% Associate discount on all Ollie’s purchases.
• Vast array of voluntary benefits.

Position Overview

The Retail Front End Team Leader provides leadership for the successful operation of the entire front-end of store. The Retail Front End Team Leader creates and leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. Responsibilities include aspects of Associate development, customer service, asset protection and store maintenance.

Primary Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a constant state of alertness and safe manner.

This pay represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. Pay ranges may be different in other locations. Actual associate pay will be based on work location, position, experience, skill level, qualifications, and other relevant factors. Associate will not be compensated below the minimum wage for the specific location where the individual has applied in accordance with city, county, and state requirements.

New Hire Starting Pay: $19.25 - $20.25

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran’s status, disability, or any other legally protected status.