Front End Team Leader

Ollie's Bargain Outlet, Inc.; Norfolk (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401K with company match

20% associate discount

Job summary

Ollie's Bargain Outlet, Inc. in Norfolk, Virginia is seeking a Front End Team Leader to oversee and enhance the operation of the store's front end. Responsibilities include managing payroll and expenses, ensuring store standards, and leading a dedicated team. Candidates should have at least 1-2 years of retail supervisory experience, be able to work various shifts, and possess excellent customer service and leadership skills. The role requires a high school diploma and offers a dynamic work environment.

Qualifications

• 1-2 years retail experience in a supervisory role.
• Ability to work evenings, weekends, and holidays.
• Ability to read, write, and speak English.

Responsibilities

• Assist with managing payroll budgets and expenses.
• Ensure store standards meet operational expectations.
• Provide leadership regarding hiring and training.

Skills

Effective management

Interpersonal skills

Customer service

Team leadership

Attention to detail

Education

High school diploma or equivalent

Job description

Join our team and live the Ollie‑tude!

Ollie's Core Values

• BE A TEAM PLAYER – Associates are expected to be supportive and work together.
• BE CARING – How do I treat others with courtesy, dignity, and respect?
• BE VALUE OBSESSED – Live the “good stuff cheap” mindset.
• BE COMMITTED – Operate with grit, passion, tenacity, and action.
• BE GROWING – How do we get better every day?
• BE REAL – Associates should be honest, transparent, genuine, trustworthy, and sincere.

Ollie’s Associate Benefits

• Medical, Dental, Vision, and RX coverage begins after 90 days of employment.
• 401K, generous company match with immediate vesting.
• Strong career growth & talent development culture.
• 20% Associate discount on all Ollie’s purchases.
• Vast array of voluntary benefits.

The Front End Team Leader (FeTL) provides leadership for the successful operation of the entire front‑end of store. The FeTL creates and leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. Responsibilities include aspects of Associate development, customer service, asset protection and store maintenance.

Primary Responsibilities

• Assist the Store Team Leader with managing payroll budgets, expenses, store banking, shrink reduction, and the timely completion of related reports to ensure financial and operational goals are met.
• Ensure that store standards and company programs meet all operational expectations.
• Ensure that the front‑end, entrance, and exterior of the building are maintained properly.
• Ensure that all Associates are provided daily tasks and are being productive.
• Responsible for the organization and maintenance of the office areas.
• Provide support for the Door to Floor process and merchandising initiatives.
• Complete the monthly Operational Risk Assessment (ORA) and alarm test; ensure that all corrective actions are completed.
• Lead monthly safety meetings with store Associates and assess all changes from the meetings.
• Ensure that all customer service standards meet company expectations.
• Complete price changes as necessary and required by the company.
• Assist with coaching, training, developing, evaluating, supervising, and scheduling store Associates.
• Perform all Team Leader functions to open and close the store when needed.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign up and membership.
• Assist with maintaining the proper hiring, recruiting, interviewing, selection, and onboarding of candidates to ensure the staffing needs of the store are continually met.
• Complete any additional responsibilities and/or duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1-2 years retail experience in a supervisory role within a mid‑size to large retail or service‑oriented business.
• Ability to work evenings, weekends, and holidays on a regular basis.
• Ability to read, write and speak English.
• Ability to effectively manage in a professional work environment.
• Ability to exercise sound judgment.
• Ability to preserve confidentiality of information.
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
• Knowledge of industry terms and processes.
• Ability to effectively communicate information and delegate tasks.
• Outstanding interpersonal and listening skills.
• Must have a positive attitude and the ability to interact well with customers and Associates.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods.
• Ability to bend and twist frequently.
• Ability to grip, reach, and pinch with arms and hands frequently.
• Ability to squat, kneel, balance, and climb occasionally.
• Ability to work in a constant state of alertness and safe manner.
• Must have the ability to operate a motor vehicle and have a valid state issued license.

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation, national origin, age, veteran’s status, disability, or any other legally protected status.