Front End Supervisor – Full-Time

Country Grocer; Royal Oak (MI); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Full extended health benefits

RRSP with company matching

Paid vacation

Job summary

Country Grocer in Royal Oak is seeking a Front End Supervisor to lead the front-end team and ensure top-notch customer service. This full-time role requires flexibility for evenings, weekends, and holidays, with a pay rate of CA$21.50–CA$23.50 per hour.

You will supervise staff, handle transactions, and maintain pricing accuracy while delivering friendly, efficient service. Full benefits and RRSP plans are provided after six months, with paid vacation and ongoing coaching.

Qualifications

• A minimum of 1 year leadership experience or 2 years of grocery/retail experience.
• Previous cash handling experience would be considered an asset.
• Strong customer service and communication skills to engage with customers.

Responsibilities

• Supervise front-end team members and ensure that all duties are performed.
• Provide exemplary customer service to internal and external customers.
• Handle customer feedback in a positive and professional manner.
• Scan goods and ensure pricing is correct, process orders accurately.
• Follow all cash handling procedures and maintain a clean checkout area.
• Learn product codes and assist with pricing and refunds as needed.

Skills

Leadership experience

Cash handling

Customer service

Communication

Job description

Job Title: Front End Supervisor – Full-Time

Location Name: Royal Oak

Are you a social, enthusiastic and motivated individual looking to showcase their passion for delivering outstanding customer service, with a “get the job done” attitude and A+ leadership skills? If so, then this may be the perfect job opportunity for you! Our Royal Oak location is looking to welcome a Full-Time Front End Supervisor to our team!

Schedule Requirements:

• Ability to work a flexible schedule, including evenings, weekends, and holidays

Pay: CA$21.50 – CA$23.50 per hour

What we need from you:

• A desire to provide outstanding customer service to our loyal customers
• The ability to strike up a conversation and communicate with anyone
• A heightened attention to detail and the ability to work effectively under pressure
• A high level of motivation and a proactive attitude
• A willingness to learn and openness to coaching and feedback
• The ability to comply with established department procedures and safe work practices

Some of what you will do:

• Supervise front-end team members and ensure that all duties and responsibilities are performed
• Provide exemplary customer service to both our internal and external customers
• Handle all customer feedback in a positive and professional manner
• Scan goods and ensure pricing is correct
• Process customer’s grocery orders efficiently and accurately
• Follow all cash handling procedures
• Learn product codes and differentiate between products
• Issue receipts, refunds, and credits
• Maintain a safe, clean and orderly checkout area
• Perform other duties as required

Experience and Education:

• A minimum of 1 year leadership experience or 2 years of grocery/retail experience
• Previous cash handling experience would be considered an asset

The Compensation and Perks!

• Full extended health benefits package after 6 months
• Self-directed RRSP and company matching program after 6 months
• Paid vacation time

Wait, there’s more!

• Get paid every Friday!
• Special Team Member Discount Program
• Educational Reimbursement Opportunities
• Pay increases linked to performance
• Flexible schedules posted in advance
• Team Member assistance and wellness program
• A positive and inclusive team-oriented environment
• Recognition programs that regularly celebrate achievement

Disclaimer:
We appreciate all applicants for their interest in joining our team. However, due to the high volume of applications we receive, only those candidates who meet the qualifications for the role will be contacted for an interview. Thank you for your understanding