Front End Supervisor

BuggyBusters, Inc; Douglasville (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

PTO

Sundays off

Job summary

BuggyBusters, Inc. in Douglasville, GA, is seeking a Front End Supervisor to deliver an exceptional customer experience while leading a team of hourly associates.

This role serves as the face of our auction operations, overseeing daily floor activities, customer interactions, and administrative duties. The ideal candidate is reliable, organized, and thrives in a fast-paced warehouse and retail auction environment.

Qualifications

• High school diploma or equivalent.
• Experience in customer-facing roles preferred.
• Ability to supervise a team of 10-15 hourly employees.

Responsibilities

• Provide outstanding customer service to all auction guests.
• Proactively identify and resolve customer issues in a professional and timely manner.
• Apply conflict resolution and negotiation skills to de-escalate situations and reach positive outcomes.
• Directly supervise and support a team of 10-15 hourly employees.
• Lead morning team huddles to align the team on daily goals and priorities.
• Flex across departments as needed and support cross-training initiatives.

Skills

Customer service

Team leadership

Conflict resolution

Auction operations

Education

High school diploma

Job description

BuggyBusters isn't your average retail store; we are one of the most remarkable extreme discount treasure hunts out there. With a headquarters in Douglasville, GA and locations in Hickory, NC and Morganton, NC our business relies on moving massive volumes of liquidated merchandise at breakneck speeds through our high-stakes online auctions and our famous "bins".For our customers, it’s a highly competitive game where they dig for incredible deals on everything from electronics to home goods as prices drop daily.

For our team, this means stepping into a fast-paced work environment.If you are like a dynamics, "start-up" culture where everyone has potential to make a big impact, this is the place for you!

Front End Supervisor

Job Description

POSITION OVERVIEW

The Front-End Supervisor is responsible for delivering an exceptional customer experience while leading a team of hourly associates. This role serves as the face of our auction operations, overseeing daily floor activities, customer interactions, and administrative duties. The ideal candidate is reliable, organized, and thrives in a fast-paced warehouse and retail auction environment.

JOB RESPONSIBILITIES

Customer Service & Conflict Resolution

• Provide outstanding customer service to all auction guests
• Proactively identify and resolve customer issues in a professional and timely manner
• Apply conflict resolution and negotiation skills to de-escalate situations and reach positive outcomes
• Directly supervise and support a team of 10-15 hourly employees
• Lead morning team huddles to align the team on daily goals and priorities
• Flex across departments as needed and support cross-training initiatives

Auction Operations

• Assist with coordinating auction set-up and scanning in of merchandise
• Serve as the acting Auction Manager in the Auction Manager's absence
• Manage and complete the daily operations checklist
• Oversee and take ownership of auction performance and key operational metrics
• Handle administrative tasks related to auction operations

SCHEDULE & HOURS

• Sundays off
• Must be flexible to work additional hours and stay late as needed
• Punctuality and reliability are essential

BENEFITS

• Medical, dental, and vision insurance
• Accrued paid time off (PTO)
• Sundays off - every week

REQUIREMENTS

• High school diploma or equivalent
• Ability to lift up to 40 lbs independently; heavier items with team lift assistance
• Ability to stand for up to 12 hours per shift