FRONT END SHIFT LEADER

Jimbo; Escondido (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, & Vision insurance

401k with employer matching

Paid time off accruals

20% Employee discount

Bonus programs

Job summary

Jimbo in Escondido, CA is seeking a Front End Supervisor to lead the Front End team, oversee cashier operations, ensure accurate checkout, and deliver high-quality customer service. You will coach staff, enforce policies, and support daily cash handling and reporting to keep store performance strong.

The role requires leadership, excellent communication, and the ability to multitask in a fast-paced environment while collaborating with management to develop the department.

Qualifications

• Prior successful cashier experience with understanding of front-end operations.
• Proven leadership and team-building abilities.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Familiarity with POS systems and Microsoft Excel.

Responsibilities

• Perform all cashier and customer service duties as well as supervisory duties.
• Assist customers and ensure Front End staff follow service standards.
• Own Front End operations in manager's absence.
• Enforce store policies, minimise overtime, and document performance feedback.
• Assist Front End Manager in department development and succession training.
• Supervise Front End staff and address performance issues.
• Maintain accurate cash handling and till closeout.
• Run daily and weekly reports.
• Follow policy when approving checks and selling beer and wine.
• Know store layout to refer customers to correct aisle.
• Attend Front End department meetings and store meetings.
• Adhere to Front End policies and Injury & Illness Prevention Plan.

Skills

Cashier experience

Leadership

Team-building

Communication skills

Multitasking

Good judgment

Tools

Microsoft Excel

POS systems

Job description

Overall Compensation & Benefits:Medical, Dental, & Vision insurance packages - FT employees401k plan – Employer matchingPaid time off accruals20% Employee discountFree Box Items for employeesPerformance reviews (60-day, 6-month, Annual)Quarterly Bonus*Happy Hour Bonus*Birthday Bonus*20/20 Cashier Accuracy Bonus*For more information, please contact us, and we will be happy to answer any questions about this benefit.General Purpose: To provide an atmosphere that promotes excellent service to Jimbo’s customers while being accurate and efficient in Front End operations, and to provide outstanding leadership and strong teambuilding skills while supervising the Front End staff.Essential Duties:Perform all Cashier and Customer Service Clerk duties as well as additional supervisory duties listed below.Proactively assist customers within the guidelines outlined in our Customer Service Standards and ensure that all Front End staff is doing the same.Assume ownership of Front End operations and represent Jimbo’s in the absence of Front End management.Assist with key human resource functions by enforcing all store/department policies, minimizing overtime, training new employees, monitoring staff breaks, and completing documentation in a timely manner (i.e., one on one meetings, feedback for performance evaluations, disciplinary actions, and terminations).Assist Front End Manager in department development and succession training.Supervise Front End employees, ensure that staff members are staying productive during down time, delegate tasks, and constructively address performance issues as they arise.Maintain an accurate safe and change inventory.Verify and reconcile each cashier’s till upon closeout.Run daily and weekly reports.Follow and enforce company policy when approving checks and selling beer and wine.Other Responsibilities:Know store layout/product location to refer the customer to the appropriate aisle when asked.Assist other team members in achieving the goals of the department and the store.Attend scheduled Front End Department meetings and all store meetings.Adhere to and enforce all Front End Department and store policies as outlined by the Front End Manager, Staff Member Handbook and Injury and Illness Prevention Plan.Work Environment:Ability to work under a variety of conditions, including warm and cold temperatures for extended periods of time.Qualifications:Must be minimum 21 years of age.Prior successful cashier experience with strong knowledge of Front End operations.Leadership and team-building skills with the ability to coach, motivate, supervise, delegate, and constructively address performance issues.Skills:Capable of handling several tasks at once, and able to tolerate stress.Ability to exercise good judgment.Friendly, outgoing personality.Strong communication skills.Ability to read product labels and UPC codes.Ability to travel and/or transfer to other store locations.Familiarity with Microsoft Excel and a basic knowledge of POS systems.Physical Demands:Ability to lift and carry up to 50 lbs. throughout any assigned shift unassisted.Ability to stand for extended periods of time.Ability to sustain repetitive arm and hand motion.Ability to sustain a moderate amount of bending and twisting motion.Ability to push 6 shopping carts.