FRONT END/RELIEF ASST DEPT LEADER

Kroger; Hillsboro (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee assistance program

Tuition reimbursement

Discounts on purchases

Career growth opportunities

Job summary

Kroger is seeking a customer service-oriented associate in Oregon to assist with department management and maximize financial opportunities. You will model our core values and support managers in their absence, while coaching cashiers and ensuring smooth operations.

Responsibilities include delivering excellent service, handling checkout duties when needed, and maintaining safety and policy compliance in a fast-paced store environment. Weekend work and a valid driver's license are required.

Qualifications

• Minimum 18 years of age (19 in some states)
• Able to pass drug test
• Prior cashier or retail experience preferred
• Ability to work weekends regularly
• Strong time-management and organizational skills
• CPR/first aid certification desirable

Responsibilities

• Deliver and encourage associates to deliver excellent customer service
• Assist with department management and ensure operational standards
• Provide peer coaching for cashiers
• Maintain compliance with policies, safety guidelines, and labor agreements
• Handle cashier functions during peak times or absence of managers
• Monitor schedules and execute company initiatives
• Respond to customer feedback and handle complaints
• Complete incident reports as needed
• Create an inviting store environment in line with company values
• Perform essential duties with or without reasonable accommodation

Skills

Cashier experience

Fast-paced environment

Weekend availability

Attention to detail

Confidentiality

Education

High school diploma or GED

Job description

Job Description

Provide customer service, assist with management of the department, maximize all financial opportunities, and assume the management responsibilities in the absence of the Manager and Assistant Manager. Role model and demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Job Description

Provide customer service, assist with management of the department, maximize all financial opportunities, and assume the management responsibilities in the absence of the Manager and Assistant Manager. Role model and demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service
• Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases
• Provide peer coaching for all cashiers following best practices
• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements
• Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required
• Monitor the 15-minute chart and schedule
• Promote and follow Company initiatives
• Respond to verbal customer comments/complaints/requests
• Complete customer incident and associate incident/accident report forms
• All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect “Our People Are Great”
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High school diploma or general education degree (GED) plus a minimum of six months of cashier experience and one-two years related retail experience; or combination of relevant education and experience.
• Minimum 18 years of age/19 in Idaho and Alaska
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis
• Ability to travel independently on a rare basis
• Maintain confidentiality
• Accuracy/attention to detail
• Ability to organize/prioritize tasks/projects
• Valid driver's license
• CPR/first aid certification

Desired

• Knowledge of company policies, procedures, and organizational structure.

About Us

Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we’re proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.

What You’ll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.