Front End/Receiving Clerk

Kroger; Glenview (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

Kroger in Glenview, IL is seeking team members to efficiently and accurately check all grocery vendor deliveries and support Produce, Point-of-Sale and receiving areas while upholding our core values of respect, honesty, integrity, diversity, inclusion and safety.

You will greet customers, assist or escort them to products, perform price checks, load/unload heavy items, respond to questions, maintain sanitation, operate equipment, and help prevent waste per policy; deliver friendly, patient, and

Qualifications

• Effective interpersonal, communication and customer service skills
• Ability to work in a fast paced environment
• Friendly, approachable and outgoing demeanor/team player
• Sound judgement/decision making skills
• Basic math skills
• High school diploma/GED

Responsibilities

• Greet customers in a genuine and friendly manner; assist/escort them to products and help retrieve items.
• Receive merchandise and verify deliveries for quality, count and condition against invoices.
• Log irregularities, discrepancies, shortages, or damaged shipments and coordinate vendor resolutions.
• Operate equipment (e.g., pallet jack, box cutter, forklift) according to company guidelines.
• Maintain general housekeeping/sanitation standards in all areas and assist in responding to emergencies or safety hazards.

Skills

Interpersonal skills

Customer service

Ability to work in fast-paced env.

Team player

Judgment and decision making

Basic math skills

Education

High school diploma / GED

Job description

Efficiently and accurately check all grocery vendor deliveries; perform other needed functions in Produce, Point-of-Sale, and receiving areas. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.

Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.

Greet customers in a genuine and friendly manner throughout the store; assist/escort them to products, perform price checks, load/unload heavy items and help them to retrieve out of reach items.

Effectively communicate with customers and respond to questions and requests in a timely manner.

Enforce receiving operating hours and control flow of vendor traffic through receiving.

Receive merchandise and verify deliveries for quality, count and condition against invoices.

Log irregularities/discrepancies/shortages/damaged shipments and process all credits; document vendor resolutions, post invoices and properly store documents.

Operate equipment (e.g., pallet jack, box cutter, forklift, mop, broom) according to company guidelines.

Communicate problems that may affect the integrity of the store or vendor.

Deliver product to applicable storage/work load areas; properly handle all products to reduce waste and manage damaged/spoiled product per policy.

Rotate perishable merchandise; remove out-of-code merchandise from active storage areas for appropriate credit/return-to-vendor or for disposal.

Maintain general housekeeping/sanitation standards; keep all warehouse, receiving, storage and spoils areas clean/clear; sweep/mop warehouse floors.

Assist in responding to emergencies/potential safety hazards.

Check and maintain equipment for proper performance; advise the store director of problems.

Observe security standards; report abnormal behavior/policy violations to store director or security.

Be knowledgeable of the nature/duties of every department position.

Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; adhere to all local, state and federal laws, and company guidelines/policies.

Physical demands include, but are not limited to, regularly sitting, standing, using hands to handle, finger or feel objects, tools or controls; frequently walk, talk/hear, reach with hands/arms, use close vision and adjust focus, visual acuity, exposure to plants, moderate amounts of dust/chemical fumes and varying temperatures; occasionally climb ladders, crouch, kneel, and lift objects up to 100 lbs.

Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Effective interpersonal, communication and customer service skills
• Ability to work in a fast paced environment
• Friendly, approachable and outgoing demeanor/team player
• Sound judgement/decision making skills
• Basic math skills

Desired

• High school diploma/GED