Front End Manager - Joe V's Smart Shop - Greater Houston, TX Area

H.E.B.; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Career advancement opportunities

Employee discounts

Job summary

H.E.B. is seeking a Smart Shop Exempt Department Manager in Houston, Texas. In this role, you will oversee department operations, manage staffing, and ensure compliance with food safety regulations while maximizing customer satisfaction.

The ideal candidate will possess strong leadership skills and retail management experience. A completion of H-E-B's Management Training Program and the flexibility to work varied shifts are essential. Join us to lead a dedicated team in delivering outstanding grocery service.

Qualifications

• Operational / Retail Management experience required.
• Ability to work flexible schedules, including night shifts.
• Strong knowledge of meat cutting equipment and safety compliance.

Responsibilities

• Oversee department operations including hiring, training, and performance reviews.
• Manage inventory and ensure quality control.
• Foster superior customer service across all departments.

Skills

Leadership skills

Interpersonal skills

Understanding of retail accounting

Flexibility

Education

Completion of H-E-B's or JVSS's Management Training Program

Job description

Joe V's Overview

Joe V’s Smart Shop is a Division of H-E-B, the largest independent food retailer in Texas. Joe V’s operates 9 stores throughout the Greater Houston area, and our annual sales generate over 320 million dollars. Joe V’s, the small store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Joe V’s proudly stands by our mission to deliver the lowest grocery prices in the world for the smartest shoppers, so they can enjoy life’s pleasures.

Job Summary

As a Smart Shop Exempt Department Manager, you will oversee department operations which could include perishable departments, center store, Inventory Flow, Receiving, and Shelf Edge, with a specific emphasis in your area of expertise (e.g., produce, market, front end).

Key Responsibilities & Essential Functions

Management

• Majority of the time spent using independent judgment in making employment-related and business decisions, or effectively recommend such decisions including but not limited to product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding or otherwise engage in resolving Partner-related matters
• Manages people, staffing, and training for area of focus
• Review and analyze financial and performance reports, identify and follow up on opportunities / issues
• Manages Operational Review Team (ORT) related audits and findings
• Conducts detailed store and/or department walks
• Maintains work instructions for area of focus
• Monitors and reports on inventory estimates and Direct Store Delivery (DSD) accounting
• Utilizes ownership mentality in your department and total store
• Create weekly schedules to meet the needs of the business
• Operate in a cross functional environment
• Ensure proper order and inventory levels within your department
• Orders product and performs quality control
• Participates in the store leadership team to ensure coordination, integration and alignment of total store plans
• Supports Leadership and Department teams with a total store mindset

Sales / Strategy

• Manages operations in area of focus; monitors craftsmanship, shrink, safety, and quality assurance
• Creates actionable plans and follows up on "What Ifs"
• Serves as the Brand Promise Champion

Customer Service

• Focuses on Partner / customer relationships, collaboration, communication, and education
• Models / cultivates superior customer service across store departments
• Identifies and develops future talent
• Models / promotes active engagement with the Community

Area of Focus / Department

• Inventory Flow
• Manages and responsible for center store inventory workflow, including receiving and shelf edge
• Assists in weekly execution of center store merchandiser planner
• Organizes and plans using the daily forecast in relation to inventory work flow
• Leads the inventory flow team to maximize productivity and efficiencies

Front End

• Manages and responsible for overall front end operations
• Ensure customer service with efficient throughput
• Ensure all front end operating procedures are followed
• Manages a large team efficiently

Market

• Manages and responsible for overall meat market operations
• Ensure food safety compliance and Partner safety requirements are followed
• Has a strong knowledge of meat cutting equipment, specialty meat items, and meat cooking techniques

Produce / Bakery

• Manages and responsible for overall produce and bakery operations
• Plans and executes production plans and merchandising programs to drive sales in produce and bakery
• Ensures food safety compliance and Partner safety requirements are followed

Floor (total store)

• Ensures a proper store close, evening replenishment, and appropriate store conditions are maintained
• Accountable for proper level, organization and purchasing of all supplies for Total Store
• Accountable for all safety programs and regulations.
• Accountable for sanitation and pest control programs
• Manages and responsible for Store Recovery Team

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

Work Experience

• Operational / Retail Management experience
• Leadership experience in a complex environment with multiple direct reports
• Thorough understanding of retail accounting
• Experience in ordering
• Inventory maintenance
• and shrink control

Knowledge/Skills/Abilities

• Leadership skills (people leadership, ownership mentality, know the business, strategic planner, adaptable)
• Interpersonal skills
• Must be able to work a flexible schedule, including night shifts

Education

• Completion of H-E-B's or JVSS's Management Training Program

Licenses/Certifications

• Successful completion of JVSS
• H-E-B School of Retail Management SORM

Physical Demands & Working Conditions

• Physical requirements include lifting moderate to heavy loads, bending, pushing / pulling, kneeling, squatting, and standing and walking for long periods of time
• The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the Partner is frequently exposed to moving mechanical parts and equipment in wet, humid, dry, cold and hot conditions.
• The noise level in the work environment is usually moderate. This is a fast-paced work environment that includes handling multiple tasks. The work environment will include shifting priorities and assignments in various areas of the store throughout a shift. The environment also includes working with Customers and being attentive to their needs

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.