Front End Manager

Homeland-Stores; Shawnee (OK); On-site; USD 42,000 - 60,000; Full time

Job summary

Homeland is seeking a Front-End Manager to lead the store’s front-end team and ensure exceptional customer service in a fast-paced environment. You will oversee hiring, scheduling, training, and performance of front-end staff, while maintaining safety and cash-handling procedures.

The role emphasizes teamwork and STAR-based customer interactions. The ideal candidate has supervisory experience and a track record of delivering top-level service.

Qualifications

• High school diploma or equivalent required.
• Prior supervisory experience preferred.
• Cashier experience required or preferred.
• Excellent interpersonal skills and teamwork.

Responsibilities

• Greet and supervise front-end customers and handle questions/requests/complaints.
• Develop weekly labor schedule for front-end staff.
• Monitor front-end service and allocate extra help or express lanes.
• Ensure opening/closing cash handling procedures.
• Supervise checkout and bagging of customer purchases.
• Ensure compliance with safety rules and company policies.
• Hire, discipline, promote, and evaluate front-end personnel.

Skills

Customer service

Supervisory experience

Cashier experience

Team leadership

Education

High School Diploma or Equivalent

Tools

POS System

Cash register

Job description

Homeland is looking for passionate individuals who are ready to be an Employee Owner and deliver incredible customer service. Do you have a passion for food, love providing top-level customer service, and enjoy working in a fast-paced environment? Apply here today!Oklahomans Feeding Oklahomans.Front-End ManagerPrimary responsibilitiesTo greet/supervise the greeting of customers, respond to customer questions/requests/complaints and explaining of store policies in a courteous mannerTo initiate and/or make recommendations regarding the hiring, discipline, promotion, and evaluation of all front-end personnel. To orient/train all new front-end associates and retrain when necessary.To develop with approval of the store manager a weekly labor schedule for all front-end employees.To assure the safety of self, customers, and co-workers by understanding and practicing store safety rules and notifying a supervisor of any potential hazard immediatelyTo bag customer purchases quickly and correctlyTo understand the operation, safety requirements and restraints of an electronic cash register, scanner, scale, and intercom system.To monitor front-end service and call for additional front-end help and/or open express lanes when necessary.To get change for cashiers and to approve checks, as well as refunds and voids.To supervise/perform checkout and proper bagging of customer purchases, including movement of bagged purchases from store to customer car.To supervise/perform the return of "go backs" to their location in the case/shelf, refill of bag-stand areas, collection of carts from parking lotTo ensure that store opening and closing accounting procedures are followedTo ensure that front-end personnel are aware of new produce items, policies, procedures, rules, etc.To prevent loss of money and merchandise by ensuring that cashiers remove items from the bottom of the cart, handle products carefully and complete price-checks on not-on-file items. To correctly identify produce, accurately count money, and use store procedures for the acceptance of coupons, EBT, credit/debit cards, charge sales and checks.Make judgments concerning employee scheduling, order of product/supplies, hiring/supervision of employees, merchandising plans, operational policies and procedures and the sales/promotion of merchandise.Good interpersonal communications; models teamwork and STAR Customer ServiceSUPERVISION RECEIVED: Front-End Managers report directly to Store ManagerQualificationsAbove and Beyond Customer ServiceHigh School Diploma or EquivalentPrior supervisory experiencePrior cashier experienceSpecific tasksThe front-end manager will perform the same tasks of the job as the cashier while substituting as part of the work crew or as part of the training program for new employees. (See Food Clerk Cashier Job Description.)Work on tile or concrete for a maximum of 8 hours in duration.Perceive bag stands, cases, case-cutter edge, case strips, shelf location, product size/description/quality, customers, shelf tags, labels on products, stocking carts, debris on floor, aisle markers, and signs.Work Environment Note:Inside work with transitions of heat/cold/humidity/dust from opening of entrance/exit doors.The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary within reason.Homeland is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.Homeland is committed to the full inclusion of all qualified individuals. As part of this commitment, Homeland will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the store directly.