Front End Manager

Blain's Farm & Fleet (Blain Supply, Inc.); Freeport (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

401(K) with company match

Paid holidays and birthday off

Associate discount on name brands

Leadership training programs

Job summary

Blain’s Farm & Fleet seeks a front-end supervisor to support store operations, training, and policy compliance across the front end. You will mentor associates, respond to customer service issues, and help implement procedures to improve service levels.

Ideal candidates have 3–5 years of retail experience, strong communication skills, and the ability to handle confidential information; evening and weekend availability is required, with pre-employment background checks completed.

Qualifications

• Three to five years of retail experience required.
• Strong written and verbal communication skills.
• Ability to handle confidential information.
• Ability to work evenings and at least every other weekend.
• Must pass pre-employment background checks.

Responsibilities

• Provide policy and procedure support and training for front-end store operations.
• Respond to customer service complaints regarding front-end store operations.
• Develop and maintain procedure and policy documentation for front-end store operations.
• Provide in-store front-end training and support for new store openings.
• Provide in-store training for workforce management systems.
• Assist Accounting and Payroll with store issues as needed.
• Train all cashier functions including, customer service, Best and Sales etc.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.
• Assist with intra and inter-department projects and responsibilities as assigned.
• Attend Grand Opening events and assist as appropriate.
• Provide store support for workforce management systems.

Skills

Retail experience

Communication skills

Confidential information handling

Evenings / weekends availability

Job description

Company & Benefits Information

At Blain’s Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance.

As a family‑owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years!

• Associates hired into a full‑time role will become eligible for the following benefits effective their 91st day of full‑time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
• All major Holidays & Birthday off
• Advanced Leadership Training Programs: build the skills to grow your career
• Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
• Internal recognition programs that support an engaged workplace
• 401(K) with company match

Compensation

• Saturday & Sunday weekend premium pay $2.50/hr
• Base pay up to $19.00/hr

*The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain’s Farm & Fleet position description for accurate pay range information.

Job Duties

This position will assist store operations with supervision, training and support of front end store personnel with a focus on procedure compliance and improving customer service. Additional responsibilities include, but are not limited to the following:

• Provide policy and procedure support and training for front‑end store operations.
• Respond to customer service complaints regarding front‑end store operations.
• Develop and maintain procedure and policy documentation for front‑end store operations.
• Provide in‑store front‑end training and support for new store openings.
• Provide in‑store training for workforce management systems.
• Assist Accounting and Payroll with store issues as needed.
• Train all cashier functions including, customer service, Best and Sales etc.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.
• Assist with intra and inter‑department projects and responsibilities as assigned.
• Attend Grand Opening events and assist as appropriate.
• Provide store support for workforce management systems.

Qualifications

• Candidates must have three to five years of retail experience
• Strong communication, both verbal and written
• Ability to work with confidential information
• Able to work evenings when needed and at least every other weekend
• Able to pass pre‑employment background checks

EEO Statement

Blain Supply, Inc and Blain’s Farm and Fleet (collectively “Blain’s”) is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain’s does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid‑Sized company to work for an unprecedented 7 years in a row.