Front End Manager

brookshires; Broken Arrow (OK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401(k) plan

Employee discounts

Scholarships

Job summary

Brookshire Grocery Company seeks an experienced front end and store office operations lead to promote outstanding customer engagement. You will oversee staffing, training, and daily front end procedures, ensuring compliance with AML, lottery, and Western Union rules and delivering a smooth checkout experience.

The role requires strong leadership, excellent communication, and a commitment to safety, quality, and company policies, with opportunities for growth within a values-driven organization

Qualifications

• Advanced knowledge of store checkout policies and procedures.
• Advanced knowledge of store office processes and procedures.
• Advanced knowledge of state laws regarding sale of alcohol, tobacco, and lottery, as applicable.
• Advanced knowledge of anti-money laundering and other government regulations relating to monetary transactions.
• Advanced knowledge of cash register operations.
• Ability to lead and motivate others.

Responsibilities

• Interviews, hires, trains and develops partners; plans and directs work; evaluates performance and administers discipline.
• Ensures effective training of partners within departments supervised.
• Delivers friendly, customer-service oriented interactions with customers and responds to inquiries and complaints.
• Maintains accuracy of front-end procedures and ensures compliance measures are followed.
• Trains front-end staff on policies related to customer service, cash handling and tender procedures.
• Monitors performance and provides feedback through evaluations and testing.

Skills

Customer service

Leadership

Communication

Cash handling

Policy adherence

Job description

At Brookshire Grocery Company (BGC), we're not just about business-we're about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners-Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's-operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma.

We're all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you'll find a supportive team, endless growth opportunities, and a chance to make an impact.

When you join BGC, you're not just starting a job-you're becoming part of something bigger. We're here to support your goals, inspire your journey, and celebrate your wins.

Here’s what sets us apart:

• Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage.
• Flexibility and freedom: Paid time off to relax, recharge, and enjoy life.
• Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to.
• Savings for your lifestyle: Exclusive employee discounts on the things you need most.
• Investing in your dreams: Scholarships and educational support to fuel your growth.
• Adventure awaits: Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

Job Summary:

Manages front end and store office operations and staff to promote high level of engagement and customer satisfaction. Proactively addresses issues and concerns through effective communication, adherence to Company policies, and thorough training of front-end partners. Oversees compliance of office functions including AML, lottery, and Western Union transactions. Ensures adequate staffing, a clean and safe store environment, and expedient check out services for a pleasant customer experience.

Essential Duties and Responsibilities:

• Carries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; and addressing complaints and resolving problems.
• Ensures effective training of partners within the departments under their supervision.
• Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints. Addresses front end procedural issues brought to attention by cashiers and courtesy/utility clerks. Displays exemplary customer service, acts as a role model for partners, and enforces customer service standards.
• Protects and monitors store sales by ensuring accuracy of front-end procedures and proper execution of all compliance measures.
• Responsible for training front end staff on policies and procedures related to customer service, product codes, cash handling/tender procedures, use of scanners and bagging protocol. Monitors and evaluates performance through observation and written or on-the-job testing.
• Conducts performance evaluations and provides feedback to Store Director.
• Reviews money orders and check cashing for governmental money regulations.
• Oversees daily office audits and bank deposit records for accuracy and reports variances and concerns to Store Director.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Frequently required to open/close store.
• Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Ensures proper shrink management by following guidelines, identifying risks, and implementing proper controls.
• Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures.
• Ensures Company regulations and food safety standards for freshness, safety, refrigeration, and sanitation are met within front end of store operations.

Knowledge, Skills and Abilities:

• Advanced knowledge of Company checkout policies and procedures.
• Advanced knowledge of store office processes and procedures.
• Advanced knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Advanced knowledge of anti-money laundering and other government regulations relating to monetary transactions.
• Advanced knowledge of cash register.
• Intermediate knowledge of on-site fuel station procedures, if applicable.
• Intermediate knowledge of store operations required.
• Basic mathematical skills.
• Ability to effectively communicate (in written and verbal form) with customers and partners.
• Ability to remain professional and courteous with customers at all times.
• Ability to lead and motivate others.
• Ability to carry out short-term strategic objectives aligned with Company initiatives.
• Ability to prepare reports and business correspondence.
• Ability to evaluate partne