FRONT END/LEAD CLERK

Kroger; Milwaukee (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Paid time off

Employee Assistance Program

Tuition reimbursement

Associate discounts

Job summary

Kroger in Milwaukee is seeking a Front End Operations support role to improve processes across Front End, Customer Service Center and Accounting. You will train and coach supervisors, promote company initiatives, and maintain a clean, efficient shopping environment across checkout areas and service desks.

Ideal candidates bring retail experience with strong communication skills and the ability to multi-task in a fast-paced setting, while adhering to company values and safety standards.

Qualifications

• Store retail experience with an emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Experience with common computer applications (Word, Excel, PowerPoint).
• Understanding of department operations (people, merchandising, inventory, shrink, scheduling, expenses).
• High level of integrity and dependability.

Responsibilities

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, and other metrics.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Promote and implement company initiatives to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized environment at check stands, front-end and parking lot.
• Follow through on special assignments and perform any duties as assigned.

Skills

Customer service

Front-end operations

Multi-tasking

Communication

Microsoft Office

Inventory management

Labor scheduling

Expense control

ACE

Supersked

Microsoft Word

Excel

PowerPoint

Tools

ACE

Supersked

Microsoft Word

Excel

PowerPoint

Job description

Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Willing to work mornings, afternoons, evenings, or nights as the work demands.
• Willing and available to work weekends and holidays as needed (emphasis on Prime Time)
• Store retail experience with an emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
• Past work record must exhibit a high level of integrity and dependability.
• Thorough experience in customer service and all phases of front-end operations.

Job Info

• Job Identification 228472
• Job Category Store Operations
• Posting Date 09/10/2026, 08:44 PM

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!