Front End Lead

Brookshire Grocery Company; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Brookshire Grocery Company in the United States is seeking a Front-End Operations Lead to supervise front-end staff, coordinate customer service and ensure a clean, safe checkout area.

You will train cashiers, verify checkout accuracy, manage register activities, and uphold company policies on safety, age-restricted sales, and shrink control while delivering friendly service.

Qualifications

• Minimum age 18; 21 to drive for company business.
• High school diploma or GED required; 2+ years related experience or equivalent.

Responsibilities

• Train and develop partners; schedule, plan, assign, and direct work.
• Assist in training cashiers and clerks on customer-service policies, produce codes, cash handling, scanner use, and bagging protocol.
• Ensure regulations for freshness, safety, refrigeration, and sanitation are met.
• Provide checkout services, bag groceries, and transport as needed.
• Verify correct checkout totals by weighing, keying, and scanning items.
• Maintain accurate money count in register at all times.
• Monitor parking lot cleanliness and assist with front-end customer flow.
• Monitor and manage potential front-end shrink; review partner purchases and bottom-of-basket transactions.
• Provide friendly, customer-service oriented attitude; greet customers and answer questions.
• Maintain a clean, safe, sanitary environment by following safety procedures.

Skills

Cash register operations

Store operations policies

Alcohol, tobacco laws

Anti‑Money Laundering regulations

Microsoft Office

Multi‑tasking

Customer service

Leadership

Communication

Training and coaching

Education

High school diploma or GED

Two+ years related experience

Tools

Microsoft Office

Job description

Job Summary

Leads front‑end operations and coordinates front‑end personnel. Proactively responds to customer issues and complaints. Models desired behaviors, ensures front‑of‑store cleanliness and customer service.

Essential Duties and Responsibilities

• Work with upper management to train and develop partners; schedule, plan, assign, and direct work.
• Assist in training cashiers and courtesy/utility clerks on customer‑service policies, produce codes, cash handling/tender procedures, scanner use, and bagging protocol.
• Ensure company regulations and standards for freshness, safety, refrigeration, and sanitation are met.
• Provide checkout services, bag, and transport customer groceries as needed.
• Verify correct checkout totals by weighing, keying, and scanning items.
• Maintain accurate money count in register at all times.
• Monitor parking lot cleanliness and assist with customer flow on the front end.
• Monitor and manage potential front‑end shrink, including monitoring partner purchases and bottom‑of‑basket transactions.
• Provide a friendly, customer‑service‑oriented attitude by greeting customers and answering questions.
• Maintain a clean, safe, and sanitary environment by adhering to company safety procedures.

Knowledge, Skills, and Abilities

• Advanced knowledge of cash register operations.
• Intermediate knowledge of store operations and checkout policies.
• Understanding of state laws regarding alcohol, tobacco, and lottery sales.
• Knowledge of anti‑money laundering and related regulations.
• Basic knowledge of on‑site fuel station procedures, if applicable.
• Basic mathematical skills.
• Strong organizational and time‑management skills.
• Effective written and verbal communication with customers and partners.
• Professional and courteous demeanor with customers.
• Leadership and motivation of others.
• Ability to carry out short‑term strategic objectives aligned with company initiatives.
• Detail oriented; ability to evaluate partner performance and make corrections in a tactful manner.
• Ability to learn new technology systems, methods, and processes.
• Basic Microsoft Office proficiency.
• Multi‑tasking in a fast‑paced environment.
• Safe handling of sharp objects and hand tools.
• Maintaining confidentiality regarding sensitive information.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Hazard awareness and reporting.

Education, Experience, and Qualifications

Minimum 18 years of age. Partners must be 21 years or older to drive for company business. High school diploma or GED required, plus two or more years of related experience; or an equivalent combination of experience and/or higher education.

Certifications Required

• HIPAA certification within 2 weeks of starting.
• Tobacco/Alcohol certification (TABC/LACT/AATC) within 2 weeks, where applicable.
• Manager Food Safety certification within 2 weeks.
• Anti‑Money Laundering (AML) certification within 2 weeks.

Physical Demands

• Continual use of close and distance vision, depth perception, and focus.
• Continuous standing or walking.
• Continuous speaking and hearing.
• Frequent use of hands for reaching, touching, and handling.
• Frequent use of fine finger movements (sorting, typing).
• Frequent bending, kneeling, or squatting.
• Frequent pushing, pulling, maneuvering, or lifting objects up to 40 lbs.
• Occasional pushing, pulling, maneuvering, or lifting objects up to 75 lbs.
• Attendance at work required.

Work Context and Environment

Work is generally performed in a retail store. Occasionally exposed to outside temperatures, weather, cleaning agents. Noise level quiet to moderate.

Equal Opportunity Employer Statement

Brookshire Grocery Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, or military status.