Front End Lead

Rural King; Angola (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) plan with company match

Healthcare plans

15% Associate Discount

Job summary

Rural King in Angola, Indiana is hiring a Front End Lead to oversee and lead the front end operations of the store. This role focuses on ensuring exceptional customer service, managing cashier transactions, and training staff to deliver a seamless checkout experience.

The ideal candidate will have a minimum of 3 years in retail, strong communication skills, attention to detail, and a solid grasp of cash handling procedures. Rural King values teamwork and integrity, making this a rewarding opportunity to thrive in a customer-focused environment.

Qualifications

• At least 3 years of retail cashier or supervisory experience.
• Strong math skills for accurate cash handling.
• Excellent communication skills.

Responsibilities

• Oversee front end associates, ensuring efficient checkout.
• Provide training for new associates and monitor their progress.
• Manage cashier transactions, ensuring accuracy.

Skills

Customer service

Communication

Cash handling

Attention to detail

Microsoft Office Suite

Job description

How we reward you

• 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
• Healthcare plans to support your needs
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
• 15% Associate Discount
• Dave Ramsey’s SmartDollar Program (no cost to you!)
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services

What You’ll do

The purpose of the Front End Lead is to provide oversight and leadership to our front end operations. With a strong focus on delivering exceptional customer service, you will lead the front end associates, ensuring seamless and efficient checkout process.

• Ensure comprehensive training for new front end associates and oversee their development.
• Oversee cashier transactions and customer service desk layaway transactions including monthly layaway audits.
• Empower Cashiers to effectively utilize the cashier script for seamless customer interactions, educations them on company programs such as loyalty program, RK Visa, and RK Plus Protection Plan (RKPPP).
• Provide additional assistance to cashiers by running a register to ensure the front-end runs smoothly without interruption.
• Establish and maintain margin bins to optimize product visibility and organization.
• Communicate professionally with all Rural King associates and customers.
• Aid customers by offering load outs, coordinating with Outside Recover Associates to ensure prompt response.
• Execute accurate cash management, returns, layaways. exchanges, and price dispute resolutions.
• Set up and manage tax-exempt customer plans, ensuring accuracy and compliance.
• Ensure proper deactivation of either EAS (Electronic Article Surveillance) devices or spider wrapped products as needed.
• Assist in shrink awareness by researching all cash shortages and taking corrective action in the register to resolve the problem.
• Maintain heightened awareness of your surroundings to prevent loss (shrink) and deliver exceptional customer service.
• Respond to incoming calls at the registers with impeccable phone etiquette, identifying the store and yourself as a representative of Rural King using a professional and friendly demeanor.
• Complete daily paperwork process including the bank deposit and safe audits.
• Oversee the popcorn and coffee stations to ensure they are maintained in a timely manner to meet customer demands and maintain a positive experience.
• Take initiative in ordering necessary store supplies for optimal front-end operations.
• Oversee the Buy Online Pick Up in Store (BOPIS) process, customer interactions with online transactions, and store fulfillment and customer pickups.
• Conduct a weekly BOPIS audit, comparing physical products to orders in the systems, identifying items beyond the 14-day pick-up window.
• Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Supervisory Responsibilities

None

Essential Qualities for Success

• At least 3 years of retail cashier or retail supervisory experience or equivalent combination of experience and education.
• Meticulous attention to detail and strong math skills for accurate cash handling.
• Demonstrated ability to thoroughly review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy.
• Excellent communication skills to implement policies and procedures, direct staff, and provide customer service.
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Excellent customer service skills.
• Proficiency with Microsoft Office Suite or related software.
• Working knowledge of Microsoft Office Suite.
• Comfortable navigating computer systems and software to assist customers or manage activities.
• Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.

Physical Requirements

• Ability to maintain a seated or standing position for extended durations.
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
• Able to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.
• Close vision for computer-related activities.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.