FRONT END/FLOOR SUPERVISOR

Kroger; Herriman (UT); On-site; USD 100,000 - 125,000; Part time

Job summary

A leading grocery retailer in Utah is seeking a Front End/Floor Supervisor to model exceptional customer service and coach front-end associates. This part-time role requires strong engagement skills and the ability to maintain high standards of cleanliness and safety. Join a dynamic team dedicated to creating positive customer experiences while enjoying flexible scheduling and comprehensive benefits.

Benefits

Comprehensive healthcare

Flexible scheduling

Tuition reimbursement

Associate discounts

Growth opportunities

Qualifications

• Previous comparable experience preferred but not specified.
• Ability to engage with customers effectively.

Responsibilities

• Model exceptional customer service and engagement behaviors.
• Coach cashiers and front-end associates.
• Ensure cleanliness and safety conditions.

Skills

Exceptional customer service

Coaching

Engagement techniques

Job description

Join to apply for the FRONT END/FLOOR SUPERVISOR role at Kroger.

Responsibilities include:

• Model exceptional customer service and engagement behaviors.
• Greet and engage 90% of all customers through greeting, smiling, making eye contact, and thanking them.
• Spend at least 90% of time on the customer approach side of the check lanes.
• Be an approachable, visible source of assistance to both customers and associates.
• Maintain self-checkout and total front end queuing standards.
• Coach cashiers, courtesy clerks, and self-checkout attendants on engagement, check-out procedures, and best practices.
• Ensure till audits are performed.
• Supervise basket retrieval process.
• Maintain break schedules for front end associates.
• Offer carry-outs to customers.
• Supervise cleanliness and safety conditions for the front end and restrooms.
• Supervise and coach direct reports, complete performance reviews, and provide feedback.

Qualifications include previous comparable experience or none specified.

About us: Based in Salt Lake City, Utah, Smith’s Food and Drug merged with The Kroger Company in 1998, serving over 140 stores across multiple states. We are committed to diversity, innovation, and creating great experiences for our customers and employees.

Benefits include comprehensive healthcare, flexible scheduling, counseling and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Position details: Mid-Senior level, part-time, in Sales and Business Development within the Retail industry.