Front End - Courtesy Clerk

Broulim's ACE Hardware; Rigby (ID); On-site; USD 17,000 - 22,000; Full time

Job summary

Broulim's ACE Hardware is seeking a Courtesy Clerk for the closing shift to support front-end operations and customer service. You will assist customers with bagging groceries, collect carts, and help maintain a clean, safe store environment.

The role emphasizes friendly service, attention to detail, and teamwork in a fast-paced retail setting. Availability for evenings, weekends, and holidays is preferred; training will cover safety and customer service standards.

Qualifications

• Prior retail or customer service experience preferred but not required.
• Ability to lift and carry up to 25 pounds and push/pull carts.
• Strong communication skills and a friendly, helpful demeanor.

Responsibilities

• Greet customers and offer assistance with a friendly smile.
• Bag groceries carefully and efficiently for customers.
• Assist customers by carrying groceries out to their car when needed.
• Retrieve and return shopping carts from the parking lot to the store.
• Help customers locate products and answer questions about services.
• Keep the store clean by sweeping, wiping surfaces, taking out trash, and cleaning bathrooms.
• Stock shelves and replenish inventory as needed.
• Monitor for spills and hazards to maintain store safety.
• Follow store policies and safety procedures as directed.

Skills

Customer Service

Attention to Detail

Organization

Physical Stamina

Job description

Job Title: Courtesy Clerk - Closing Shift

Primary Supervisor: Front End Manager

Status: Non-Exempt

Job Summary:

As a Courtesy Clerk, you will be responsible for providing excellent customer service and ensuring a clean and organized store environment. Your role involves assisting customers with bagging groceries, retrieving carts, and maintaining cleanliness in the store. Join us in creating a positive and welcoming atmosphere for our customers to enjoy their shopping experience.

Examples of Duties:

• Greet customers with a friendly smile and offer assistance as needed.

• Bag groceries for customers, ensuring items are packed carefully and efficiently.

• Assist customers by taking their groceries out to their car.

• Retrieve shopping carts from the parking lot and return them to the store.

• Assist customers with locating products and answering inquiries about store services.

• Maintain cleanliness in the store, including sweeping floors, wiping down surfaces, and emptying trash bins and cleaning bathrooms.

• Assist with stocking shelves and replenishing inventory as needed.

• Assist in maintaining order and safety in the store, including monitoring for spills and hazards.

• Follow company policies and procedures, including those related to customer service and safety.

• Perform any other duties as designated by your department manager.

Knowledge:

• Basic knowledge of grocery store layout and product locations.

• Familiarity with customer service principles and practices.

• Understanding of safety procedures and protocols.

Skills:

• Customer Service: Excellent interpersonal skills for interacting with customers in a courteous and helpful manner.

• Attention to Detail: Ability to ensure accuracy in bagging groceries and maintaining cleanliness in the store.

• Organization: Skill in prioritizing tasks and managing time effectively in a fast-paced environment.

• Physical Stamina: Ability to stand for extended periods and perform physical tasks such as lifting and pushing carts.

Abilities:

• Adaptability: Flexibility to adjust to changing priorities and handle various tasks as needed.

• Teamwork: Collaboration with coworkers to achieve common goals and provide excellent service to customers.

• Problem-Solving: Ability to identify and address customer needs and concerns in a timely and effective manner.

• Positive Attitude: A friendly and positive demeanor that contributes to a welcoming atmosphere for customers.

• Ability to follow directions and instructions given by the department manager.

Minimum Qualifications:

• Previous experience in a customer service or retail environment is preferred but not required.

• Availability to work flexible hours, including evenings, weekends, and holidays.

• Ability to lift and carry up to 25 pounds and push/pull heavy carts.

• Excellent communication skills and a willingness to assist others.

• Consistent and reliable attendance of your scheduled shifts.