FRONT END/COURTESY CLERK

Kroger Family of Companies; Madison (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies is seeking a customer-focused team member to greet customers, assist with purchases, and ensure a safe, welcoming store environment. You will process transactions, operate the POS system, and follow all policies related to cash handling, restricted items, and promotions.

Ideal candidates have strong math skills, effective communication, and the ability to stay calm in a fast-paced setting while delivering outstanding service to every customer.

Qualifications

• Customer service experience is required.
• Ability to handle stressful situations.
• Excellent communication skills, both verbal and written.
• Knowledge of basic math including counting, addition, and subtraction.

Responsibilities

• Greet, engage, and assist customers.
• Process customer transactions quickly, accurately, and efficiently.
• Understand the POS system and handle tenders (cash, checks, cards, SNAP EBT, WIC, coupons).
• Adhere to cash-handling limits and work to prevent loss.
• Follow guidelines for restricted sale items (alcohol, tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Follow policies for postage stamps, gift cards, and coupons.
• Stay current with ads and promotions.

Skills

Customer service

Stress management

Effective communication

Basic math

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

• Greet, engage, and assist customers.

• Process customer transactions through the check lane quickly, accurately, and efficiently.

• Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.

• Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.

• Understand and adhere to guidelines on restricted sale items ( i.e., alcohol, tobacco, DVDs).

• Report pricing discrepancies to the Scan Coordinator.

• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.

• Stay current with present, future, seasonal and special ads.

• Adhere to all food safety regulations and guidelines.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

• Adhere to all local, state and federal laws, and company guidelines.

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Customer service experience

• Ability to handle stressful situations

• Effective communication skills

• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Prior experience as a Bagger or Courtesy Clerk