FRONT END/COURTESY CLERK

Fred Meyer, Inc.; Brookings (OR); On-site; USD 26,000 - 36,000; Full time

Job summary

Fred Meyer, Inc. is hiring for a front-line customer service role focused on creating an outstanding experience. The position emphasizes safe, clean environments, polite interactions, and adherence to company values across all interactions in-store.

The role requires handling transactions, assisting customers, and following POS procedures with accuracy and integrity, while maintaining compliance with store policies and safety guidelines.

Qualifications

• Customer service experience required.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Prior experience as a Bagger or Courtesy Clerk preferred.
• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand the POS system and tenders (Cash, Checks, Credit, Debit, SNAP EBT, WIC, Rain checks, loyalty offers, coupons).
• Understand cash handling limits and loss prevention.
• Follow policies for postage stamps, gift cards and coupons.
• Stay current with ads and promotions.
• Adhere to food safety regulations.
• Identify unsafe conditions and report issues to management.
• Inspect equipment and report repairs.
• Create a welcoming environment for customers.
• Adhere to laws and company policies.
• Work cooperatively in high-paced environments.
• Manage conflicts calmly and effectively.
• Maintain honesty and integrity with customer data and business information.
• Follow directions and seek help when needed.
• Assist minors, individuals with special needs, and older adults.

Skills

Customer service

Stress management

Communication

Basic math

Greet and assist customers

POS familiarity

Cash handling

Loss prevention awareness

Policy compliance

Food safety awareness

Team cooperation

Conflict resolution

Honesty and integrity

Follow directions

Assist customers including minors/sen

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum

• Customer service experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Prior experience as a Bagger or Courtesy Clerk
• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
• Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Understand and adhere to guidelines on restricted sale items ( i.e., alcohol, tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.