Front End Coordinator

The TJX Companies, Inc.; Newton (MA); Presencial; USD 25.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Associate discount

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

Medical/dental/vision; Health care FSA

Descripción de la vacante

The TJX Companies, Inc. – Sierra store in Newton, MA is seeking a Key Carrier who alternates with Coordinator duties and leads as needed. This role requires open availability including nights and weekends and a commitment to outstanding customer service.

You will support store operations, coach Associates, manage coverage, and act as Manager on Duty while upholding policies. The position offers opportunity for growth within a dynamic retail environment and requires strong communication and

Formación

• Open availability including nights and weekends.
• 1 year retail experience and 6 months leadership experience.

Responsabilidades

• Creates a positive customer experience.
• Acts as Manager on Duty adhering to company policy.
• Maintains store procedures and labor compliance.
• Coaches and provides feedback to Associates.
• Ensures opening/closing procedures are executed correctly.
• Communicates priorities with management and Associates.
• Supports shrink reduction goals and programs.
• Promotes credit and loyalty programs.

Conocimientos

Customer service

Team player

Communication skills

Problem solving

Coaching

Multi-tasking

Leadership experience

Flexibility

Descripción del empleo

Sierra

Job Description

Opportunity: Grow Your Career

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. Role models exceptional customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Able to work a flexible schedule, including nights and weekends
• Team player, working effectively with peers and supervisors
• Able to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to effectively coach, delegate, and follow-up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi-tasking
• Superior communication and organizational skills with attention to detail
• 1 year retail, 6 months leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

141 Needham St N201

Location:

USA Sierra Store 0050 Newton MA

This position has a starting pay range of USD $18.25 to $18.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.