FRONT END/ASST DEPT LEADER

Kroger; Alamosa (CO); On-site; USD 42,000 - 52,000; Full time

Job summary

City Market in Colorado is seeking a proactive Front-End Supervisor to lead daily operations, assist the department manager in achieving sales and profit goals, and uphold our safety and quality standards. You will coach front-end associates, answer customer questions, and ensure a welcoming store environment.

This role requires strong communication, the ability to manage schedules and cash controls, and a commitment to safety and compliance with company guidelines.

Qualifications

• Ability to handle stressful situations.
• Effective communication with customers and teammates.
• Knowledge of basic math for transactions and audits.
• Retail or customer service experience preferred.

Responsibilities

• Promote trust and respect among associates and meet store goals.
• Answer questions and assist customers to create a welcoming environment.
• Supervise front-end operations and ensure department coverage.
• Monitor cash handling, sales records and budget performance.
• Assist in scheduling and coordinating front-end staff shifts.
• Support store management with budget, P&L reviews and action plans.
• Ensure compliance with safety and food safety regulations.

Skills

Stress management

Communication skills

Basic math

Retail / Customer service

Scheduling

Cash handling

Education

High school diploma or equivalent

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front-end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Assist with monitoring and control supply expenses for the department.
• Assist with managing cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Assist with creating and execute budgets and scheduling of labor in partnership with store management.
• Assist in the development and implementation of department action plans to achieve desired results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Retail or Customer Service experience

Desired

• High school diploma or equivalent
• Management experience
• Second language (speaking, reading and/or writing)

About Us

Based in Colorado, City Market merged with The Kroger Company in 1983. Today, we’re proudly serving City Market customers in 34 stores throughout Colorado, Utah and Wyoming.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.

What You’ll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!

About The Team

Jobs at City Market: The final rate of pay is determined at store level based on prior equivalent work experience.

To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.

Below is a list of some of the benefits we offer our associates.

Health & Well-being Benefits

• Health care benefits
• Paid time off such as vacation, sick leave, and parental leave
• Mental and emotional support resources through our Employee Assistance Program

Financial Benefits

• Participation in a 401(k) plan and/or participation in a Taft-Hartley pension fund, subject to certain eligibility requirements
• Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements
• Potentially bonus eligible, depending on varying criteria by location and based upon annual store performance
• Associate discount

Growth And Development Benefits

• Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
• Robust internal training and development resources to grow your career

We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you’ll love to work.