Front Desk Teammate - Champions (Part-Time)

Fitness Connection; Spring (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Fitness Connection in Spring, TX is seeking a Part Time Front Desk Hospitality teammate. You will welcome members, check them in, and assist guests while promoting product sales in the ProShop. The role requires strong English communication and a friendly, energetic attitude to ensure every member feels valued.

The Front Desk supports a vibrant club environment, handles phone inquiries, and collaborates with Fitness Consultants to deliver exceptional hospitality and service daily.

Qualifications

• High School Diploma/GED preferred.
• Experience in Hospitality/Customer Service preferred.
• Must be able to understand and follow verbal and written instructions and effectively communicate.
• Must interpret business communications including personal training contracts and pricing packages.
• Excellent verbal and written English communication skills.
• Physical demands include lifting up to 50 pounds and moving around gym spaces.
• Accommodations may be made for disabilities to perform essential functions.

Responsibilities

• Greet Members/Guests with EPIC greetings & farewells and check them in.
• Register guests and assist with check-in procedures.
• Answer phones with proper Fitness Connection language and route inquiries appropriately.
• Direct guests to Fitness Consultants and other team members as needed.
• Serve as a communication hub for members, guests, and teammates.
• Promote and sell drinks, bars, supplements, and merchandise in ProShop.
• Maintain ProShop area and handle POS/money procedures.
• Assist with opening/closing duties and keep areas tidy and organized.

Skills

Customer service

Hospitality

English communication

Communication

Teamwork

Education

High School Diploma/GED

Tools

POS system

Cash handling

Job description

Job Details

Job Location: 1222-Champion - Spring, TX 77379

Position Type: Part Time

POSITION SUMMARY

Are you passionate about a fit lifestyle and making everyone around your feel welcome? Are you looking for somewhere that will allow you to grow your passion for both while giving you the opportunity to grow your career? Fitness Connection is hiring for our Front Desk Hospitality team. As a Front Desk teammate at Fitness Connection, you will directly impact the experience of our Club Members and Guests every single day! Our Front Desk team creates the energetic and fun environment Fitness Connection is known for, as provided outstanding hospitality and service to ensure that every member feels welcome and important. Your energy, passion, and heart to serve those around you make you perfect for this incredible opportunity.

FRONT DESK HOSPITALITY

• Engage all Members/Guests with EPIC greetings & farewells
• Check each member into the gym using proper check-in procedures
• Register all guests into the gym using proper registration procedures
• Answer the telephone promptly with appropriate Fitness Connection verbiage
• Assist with routing Telephone Inquiries (TI) appropriately
• Ensure that guests and appointments are directed to the appropriate Fitness Consultant (FC) in a prompt, professional manner
• Serve as a initial point of contact and communication hub for members, guests and teammates

PROSHOP PRO

• Promote and sell drinks, bars, supplements and merchandise
• Meet/ exceed daily and monthly pro shop goals
• Stock & organize retail offerings as needed
• Assist with any other operational duties as requested by management
• Learn about consumable and retail products sold in your location
• Ensure ProShop area is maintained and monitored throughout the shift
• Accurately use POS & money handling procedures

MEMBER & CLUB SERVICES

• Complete Member & Guest check-ins and basic Member account inquiries
• Monitor check-ins to identify delinquent accounts, collect balances and update Member information.
• Notify a member of club management if Member assistance escalation is needed Keep front desk & entryway neat, clean, & organized
• Complete opening & closing duties as needed
• Complete regular club cleaning routines as needed
• Report any incidences in a timely manner
• Maintain a positive relationship with the entire club team
• Support other teammates in achieving their goals
• Adhere to all company policies and procedures

REQUIREMENTS

• High School Diploma/GED preferred.
• Previous experience in Hospitality/Customer Service preferred.
• Must be able to understand and follow verbal and written instructions and effectively communicate.
• Must be able to interpret business communications including personal training contracts and pricing packages.
• Teammate must have excellent verbal and written English language communication skills.
• Physical demands include, but are not limited to bending, squatting, jumping, running, reaching, walking, hopping, spinning, and kicking and the ability to lift 50 pounds.
• The ability to move freely in and around obstacles common in gyms. Teammate must be able to move quickly from one work area to another at a moments’ notice.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT FITNESS CONNECTION

Fitness Connection is a full-service, all-inclusive health club that is quickly expanding with more than 40 locations in North Carolina, Nevada and Texas. We believe in providing an epic fitness experience to all, including under-served communities. That’s how we achieve our mission: to change lives by making a healthier lifestyle more accessible. Amenities available to all members include Group Classes in a premiere Group Fitness Studio, a designated Group Cycling Studio, a turf training area with a functional training rig, full-size basketball courts, men and women’s locker rooms complete with saunas, and a kid’s club with tablets, a mini basketball court and theater, and more.

Fitness Connection is committed to principles of equal opportunity for all applicants and Teammates. The company will make reasonable accommodations for the known physical or mental disability or known medical condition of a Teammate or applicant, consistent with its legal obligations. The company also wishes to participate in a timely, good faith, interactive process with any disabled Teammate or applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodation. Teammates and applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek or occupy by contacting the People Team at dallashr@ fitnessconnection.com.