Front Desk Supervisor (Overnight)

The Clubs of Kingwood; Akron (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Invited is looking for a Front Desk Supervisor to oversee daily front desk operations, manage check-ins and reservations, and ensure a warm, professional guest experience. You will oversee staff, handle inquiries, and coordinate with other departments to deliver outstanding service.

Reporting to the Facilities Maintenance Director or Director of Rooms, you will train and schedule staff, monitor lobby standards, and generate reports on memberships and guest usage to drive club operations.

Qualifications

• Minimum 1 year in customer service or front desk role with at least 2 years in a supervisory position.
• Strong leadership and team management skills.
• Excellent interpersonal and communication skills; professional demeanor.

Responsibilities

• Oversee front desk activities: check-ins, reservations, inquiries.
• Provide information about club amenities, services, and events.
• Train and schedule front desk staff to ensure top customer service.
• Maintain lobby cleanliness and organization; address maintenance or safety issues.

Skills

Customer service

Supervisory experience

Leadership

Communication

Education

High school diploma

Associate degree

Bachelor’s degree

Job description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Sinceitsinceptionin 1957, Invited hasoperatedwith the central purpose of building relationships and enriching the lives of our members, guests and more than17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools,state-of-the-artracquet facilities, fitness centers, and much more.Come bea part of this incredible and inclusive team at Invited!

Job Summary

The Front Desk Supervisor is responsible for the daily operations of the front desk. This includes overseeing front desk staff, managing check-ins, and addressing members and guest inquiries. The Front Desk Supervisor is dedicated to offering a warm welcome and a fond farewell to all members and guests, ensuring a positive and professional experience.

Reporting Structure

Reports to the Facilities Maintenance Director or Director of Rooms

Day to Day

• Oversee front desk activities, including member and guest check-ins, reservations, and inquiries.
• Handle inquiries and provide information about club amenities, services, and events.
• Assist with special requests, ensuring a positive experience for all members and guests.
• Monitor and ensure that the front desk area and lobby are clean, organized, and well maintained.
• Report any maintenance or safety issues to the appropriate personnel.
• Ensure that all club policies and procedures are followed by members and guests.
• Assist with training and scheduling front desk staff, ensuring they deliver excellent customer service.
• Answer and direct phone calls, emails, and other communications to the appropriate departments.
• Schedule and confirm appointments or reservations for club facilities and services.
• Assist with generating reports related to membership, reservations, and guest usage to ensure accurate tracking of club activities.

Additional Duties

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Support the overall efficiency of the team by collaborating and contributing to the club’s goals.

About You

Required

• High school diploma or equivalent.
• A minimum of 1 year of experience in customer service or front desk role, with at least 2 years in a supervisory position.

Preferred

• Associate or bachelor’s degree in hospitality or a related field.
• Strong leadership and team management skills, with the ability to motivate and support staff.
• Excellent interpersonal and communication skills, with a professional and friendly demeanor.
• Ability to handle multiple tasks and work effectively in a fast-paced environment.
• Proficiency in using office equipment, reservation systems, and basic computer software.

Physical Requirements

• General Activity: Frequent sitting, standing, walking, and driving
• Environmental Exposure: Occasional exposure to temperature changes, dust, fumes, or gases
• Physical Actions: Squatting, kneeling, reaching, grasping, twisting, and bending
• Lifting: Ability to lift, carry, push, or pull up to 100 lbs. on occasion Sensory Requirements: Talking, hearing, and seeing

Primary Tools/Equipment

• Computer
• Office Supplies

Work Schedule

• Adherence to attendance requirements as outlined in the weekly schedule.
• Flexibility to work additional hours as needed to meet position deadlines.
• Availability to work on weekends and/or holidays as required.

What We Offer

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Want to learn more? Visit www.invitedbenefits.com for full details.

Have more questions? Check out our Invited Jobs website for more details aboutClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements.Additionalduties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.