Front Desk Supervisor - MFBLA

Kimpton Hotels & Restaurants; United States; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision

401k

Insurance

Many other benefits to eligible

Job summary

Kimpton Hotels & Restaurants seeks a Front Desk Supervisor to manage guest check-in/check-out, answer phones, process reservations, and support staff training. You will help monitor performance, handle guest requests, and promote hotel services to boost guest satisfaction.

The role requires a high school diploma (some college preferred), supervisory exposure, and fluent English. Weekend/evening shifts may apply, with competitive benefits offered.

Qualifications

• High School diploma or equivalent required.
• Some college preferred.
• Supervisory training/experience preferred.
• Must speak fluent English; other languages a plus.

Responsibilities

• Assist in supervising the front desk; ensure staff are trained on service expectations, facilities, directions, and systems.
• Provide timely check-in/check-out; handle reservations and phone duties.
• Monitor performance and escalate issues to management.
• Upsell rooms to maximize revenue.
• Process cash/credit transactions and related reports accurately.
• Handle guest requests, complaints, and service recovery per guidelines.
• Promote hotel services and local attractions to enhance guest satisfaction.
• Complete opening/closing duties and communicate outstanding requests.
• Support teamwork across departments and assist with special guest requests.

Education

High School diploma or equivalent

Some college preferred

Supervisory training/experience

Fluent English

Front office/guest relations experience

Communication skills

Problem solving

Basic math

Tools

Property management system

Reservations system

Job description

Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures, etc.

Your Day to Day –

Provide timely and professional check-in/check-out services in accordance with established scripting and standards.

Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.

Up-sell rooms where possible to maximize hotel revenue.

Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.

Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys.

Promote hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.

Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.

Promote teamwork and quality service through daily communication and coordination with other departments.

Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)

What We Need from You –

In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week. Even though a shift will be assigned primarily but not limited to the evening shifts. On occasions we may reuire working varying shifts across a 7-day period, including weekends, evenings, and public holidays.

High School diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience. Some college preferred. Must speak fluent English. Other languages preferred.

Frequently standing up behind the desk and front office areas

Carrying or lifting items weighing up to 50 pounds

Handling objects, products, and computer equipment

Use a keyboard to operate various property management and reservations systems, etc.

Communication skills are utilized a significant amount of time when interacting with guests and employees.

Reading and writing abilities are utilized often.

Basic math skills are used frequently.

Problem solving, reasoning, motivating, and training abilities are often used.

May be required to work nights, weekends, and/or holidays.

The hourly pay rate for this role is $19.50.

• paid time off
• medical/dental/vision
• insurance
• 401k
• many other benefits to eligible employees