Front Desk Supervisor- FT

The Marcus Corporation; Lincoln (NE); On-site; Full time

Job summary

Join a leading hospitality company as a Front Desk Supervisor in Lincoln, Nebraska. You will oversee front office operations, ensuring guest satisfaction and quality service. This full-time role includes shifts during Husker Games and requires strong communication and organizational skills.

Benefits

Free Associate Meals

Competitive Pay Rates

Tailored Uniforms

Employee Discounts

Free Parking

Qualifications

• At least 1 year of Front Desk experience required.
• Must be able to work a varied schedule including weekends and holidays.

Responsibilities

• Assist Front Desk Management with overseeing all Front Office Operations.
• Supervise front desk staff and assist with guest check-ins and requests.
• Ensure high levels of quality and service in the front desk area.

Skills

Interpersonal Skills

Communication

Organizational Skills

Education

High School Diploma

Advanced Degree in Hospitality

Job description

· Free Associate Meals

· C ompetitive pay rates - Starting at $17.00 per hour

· Tailored uniforms are provided

· Excellent employee discounts with Marriott Hotels & Marcus Hotels & Resorts properties

· The hospitality industry offers unlimited opportunities for career advancement

· Free Parking!

We only hire those who are at the top of their game and specialize in the details!Guests tell us that they love to visit our property, as a place to connect, celebrate and be inspired!Our teams deliver magic, day in and day out. Now is the opportunity to be a part of something meaningful!

TITLE & SHIFT : Front Desk Supervisor, Full Time. This team generally works during every Husker Game, shifts may include weekends and holidays.

POSITION PURPOSE:

Assist Front Desk Management with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction.Supervise front desk/ Bell staff and assist with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins.

ESSENTIAL FUNCTIONS:

• Assist front desk manager with training of front desk/ bell/ concierge staff on Hotel policies, practices and procedures.
• Administer discipline as needed at a supervisory level and ensure disciplinary procedures are followed.
• Ensure high levels of quality and service in front desk area.
• Operate front desk to include greeting guests, performing guest transactions, operating the front office system, answering the phone and ordering front desk supplies.
• Assist front desk manager with reservations, registration and special arrangements for groups.
• Review shift reports daily and perform follow up as necessary.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Represent the hotel with professionalism and decorum.
• Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures.
• Attend all scheduled mandatory Guest Services Department meetings, trainings and hotel meetings.
• Perform all other related duties and special projects as requested and/or assigned.

POSITION REQUIREMENTS:

• High School Diploma required, advanced degree in hospitality related field preferred.
• At least 1 year of Front Desk experience required, prior Supervisor experience preferred.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
• Basic mathematical skills and ability to operate a 10-key by touch.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner.This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.
• Must be able to represent the company in a professional, well-groomed and courteous manner.
• Supervisory and organizational skills with the ability to multi-task.

Apply now!We are looking forward to getting to know you better!

EOE / M / F/ D / V

About the company

The Marcus Corporation is an American publicly held company headquartered in Milwaukee, Wisconsin.