Front Desk Supervisor

Courtyard by Marriott Cleveland Westgate; Westlake (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading hotel as a Front Desk Supervisor, where you will oversee Guest Service associates, ensuring high levels of guest satisfaction. This role requires excellent communication and problem-solving skills, with the ability to work under pressure during busy periods.

Qualifications

• Prior hotel front desk experience required.
• Marriott experience preferred.

Responsibilities

• Assist in operations of the Front Desk by supervising Guest Service associates.
• Ensure guest satisfaction by responding to requests and resolving complaints.
• Fill in at the Front Desk during busy periods.

Skills

Guest Service

Problem Solving

Communication

Job description

Exciting Opportunity: Front Desk Supervisor

Join our team as a Front Desk Supervisor at our hotel. This role involves assisting the Front Office Manager in overseeing the Front Desk staff to ensure prompt, efficient, and courteous service to guests, meeting their needs during their stay, and delivering high levels of guest satisfaction.

Responsibilities

1. Assist in the operations of the Front Desk by supervising all Guest Service associates.
2. Ensure guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving complaints, and greeting in-house guests.
3. Fill in at the Front Desk during busy periods or when staffing needs dictate.
4. Perform other duties as assigned by management.

Additional Tasks

• Convey information and ideas clearly.
• Evaluate and select among alternative courses of action quickly and accurately.
• Work well in stressful, high-pressure situations.
• Handle problems in the workplace effectively, including anticipating, preventing, identifying, and solving issues.
• Listen to, understand, and clarify concerns raised by co-workers and guests.

Working Conditions

Ability to work irregular shifts, including weekends, holidays, and overtime as activity levels demand.

Qualifications

• Prior hotel front desk experience required.
• Marriott experience preferred.