Front Desk Supervisor

The Blackburn Inn and Conference Center; Roanoke (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A boutique hotel in Roanoke is seeking a Front Office Supervisor to lead the guest services team. You will ensure a welcoming check-in and check-out experience while supervising guest service agents. Ideal candidates will have previous hospitality experience and strong communication skills. Join us in creating a warm and vibrant atmosphere for guests and our team members.

Qualifications

• Previous hospitality experience preferred, with 2 years in a supervisory role.
• Ability to work in a fast-paced environment with a positive demeanor.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Supervise and coordinate the activities of the guest service agents.
• Greet guests warmly and provide a professional check-in and check-out experience.
• Handle guest inquiries and special requests with attention to detail.

Skills

Strong communication skills

Customer-oriented approach

Problem-solving abilities

Multitasking abilities

Familiarity with Roanoke region

Job description

Overview

The Promissory Hotel is searching for a personable and passionate individual with strong leadership to join our growing team as a Front Office Supervisor!

As a valued team member, you will lead the team of guest service agents who are responsible in creating an exceptional guest experience and communication of our hotel services and promotions to guests at our soon-to-be-open destination boutique hotel with a vibrant restaurant/bar, Suerte, and live music hall, The Exchange.

Responsibilities

• Smile, have fun, and be energetic — You’ll be the heart of the hotel guest services team!
• Supervise and coordinate the activities of the guest service agents.
• Assign tasks, manage schedules, monitor team performance, and conduct regular meetings to communicate updates.
• Provide training and support to the guest services team and encourage them to reach their full potential through constructive feedback and support.
• Greet guests warmly and provide a welcoming, professional check-in and check-out experience.
• Handle guest inquiries, reservations, and special requests with efficiency and attention to detail.
• Anticipate guest needs, respond promptly, and ensure all requests are followed up on.
• Maintain knowledge of hotel amenities, promotions, and local attractions to provide concierge-level service.
• Communicate important guest information to relevant departments to enhance the overall guest experience.
• Accurately process payments and ensure proper credit card procedures are followed in compliance with PCI standards.
• Maintain an organized and professional front desk area, following all shift checklist items.

Ideal Candidate Qualifications

• Previous hospitality experience preferred, with 2 years in a supervisory role.
• Strong communication skills with a customer-oriented approach and patience.
• Ability to work in a fast-paced environment with a positive demeanor.
• Excellent problem-solving and multitasking abilities, while having attention to detail.
• Ability to work flexible shifts, including weekends, holidays, and overnight shifts as needed.
• Knowledge of the Roanoke region and the town's local attractions.

Why Join Our Team

The Promissory Hotel is more than a place to stay—it’s a bold cultural hub in the heart of downtown Roanoke with its fusion of hospitality, music, and cuisine, and we are excited to build a passionate team to help open its doors! We take pride in creating a warm and welcoming environment not only for our guests but also for our team members. We value teamwork, excellent service, and a strong commitment to hospitality.

If you’re ready to be a part of a dynamic and growing hospitality team, apply today!