Front Desk Staff (PT/FT) - Aisle 19

Touchstone Climbing; San Francisco (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Plan

Medical FSA

Mental Health Services

401(k) Retirement Plan

Paid Time Off

Free Gym Membership

Guest Passes

Pro Deals & Staff Discounts

Flexible Work Schedule

Job summary

Touchstone Climbing in San Francisco is seeking enthusiastic Front Desk Staff to greet climbers, manage check-ins, process memberships, and support daily gym operations. The role covers both part-time and full-time hours, with opportunities to assist with classes and events as the team grows.

Starting pay is $20.00/hour for both full-time and part-time roles. Benefits include health insurance, free gym membership, and pro discounts, with a strong emphasis on community and service excellence.

Qualifications

• Previous customer service experience is a plus.
• Comfortable and proficient with computers and point-of-sale systems.
• Ability to stay friendly and calm while handling customer needs.

Responsibilities

• Greet visitors and manage front desk operations.
• Answer calls and respond to emails at the front desk.
• Process memberships and online transactions.
• Manage calendar reservations.
• Address customer feedback and resolve issues professionally.
• Sell merchandise and climbing gear in the shop.
• Ensure gym safety standards and provide guidance as needed.
• Maintain a clean gym and support team members.

Skills

Customer service

POS systems

Multitasking

Computer proficiency

Friendly demeanor

Tools

POS systems

Job description

Touchstone Climbing owns and operates 19 climbing gyms across California. But we're more than gyms --We're a community.

In addition to competitive pay, outstanding benefits, free gym membership, and other perks, joining our team connects you with all we have going on in our dynamic community.

At Touchstone, the Front Desk crew isn't just the welcoming face of our gym; they're the heartbeat of our community. As the first point of contact for our members and guests, they set the tone for the entire climbing experience. From greeting climbers with a smile to providing essential information and ensuring smooth operations, our front desk crew plays a pivotal role in fostering a supportive and inclusive atmosphere where climbers of all levels can thrive.
Aisle 19 is looking for an enthusiastic and friendly new team member to join our Front Desk Staff.

We are hiring for both part-time and full time positions. Part-timeworking no more than 30 hours per week and full-time working 30 or more hours per week.

Job duties include but are not limited to:

• Ensuring all visitors complete necessary waivers, check in and adhere to gym policies
• Making all visitors feel welcome, answering calls, and responding to emails at the front desk
• Processing memberships and online transactions
• Managing calendar reservations
• Finding creative solutions to customer service challenges, handling customer feedback and resolving any issues in a professional manner
• Selling merchandise and climbing gear in our retail shop
• Ensuring that climbing and gym safety standards are being met, giving guidance in a professional manner when needed
• Maintaining a clean gym, with no cleaning task left undone
• Support other team members and contribute to a positive team environment
• Additional opportunities to work with our communities and classes may be available in the future for interested candidates

Requirements:

• Flexible availability, including evenings and weekends (no exceptions)
• Passion for climbing and knowledge of climbing terminology and safety practices
• Ability to remain friendly and calm while managing customer needs in a variety of situations
• Highly self-directed and motivated; if you see a task that needs to be done, you do it
• Comfortable and proficient working with computers and point of sales systems
• Ability to multitask and work efficiently in a fast-paced environment
• Customer service, service industry, or office management experience is a plus but not required
• Current CPR and First Aid certification is a plus

Compensation

Starting Pay is $20.00/hour for both full-time and part-time position, with part time working no more than 30 hours per week and more (often under 20 hours per week) and full-time employees working 30 or more hours. Front Desk Staff individual compensation decisions are based on a variety of factors, including but not limited to; facility location and type, membership volume, experience, and job/position tenure.

Benefits

At Touchstone, we value our employees and offer a comprehensive benefits package for full-time employees including:

• Health Insurance – Choose from two Kaiser Permanente plans:
  • 90% employer-paid coverage for employees and 70% for dependents of Kaiser’s top-tier, no-deductible, low-copay plan
  • 100% employer-paid coverage for employees and 70% for dependents of a higher-deductible Kaiser plan
• Dental Insurance – 80% employer-paid coverage for employees and 65% for dependents
• Vision Plan – 100% employer-paid coverage for employees and 70% for dependents
• Medical FSA – All employees are eligible to make Pre-tax contributions to a Flexible Spending Account for medical expenses
• Mental Health Services – Access to Modern Health and Calm
• 401(k) Retirement Plan – Employer match available
• Paid Time Off – Vacation and sick leave provided
• Free Gym Membership – Access to all Touchstone facilities for employee and a +1 membership for a partner, family member, or friend
• Guest Passes – Unlimited guest passes to get a non-member entry to a gym free of charge when accompanied by the employee
• Pro Deals & Staff Discounts – Discounts on gear purchased at our gyms and industry pro deals
• Flexible Work Schedule – Supporting work-life balance

For our part time employees we offer:

• Medical FSA – All employees are eligible to make Pre-tax contributions to a Flexible Spending Account for medical expenses
• Paid Time Off – Vacation and sick leave provided
• Free Gym Membership – Access to all Touchstone facilities
• Flexible Work Schedule – Supporting work-life balance

We believe in fostering a supportive and rewarding work environment where our employees can thrive.

Location:

Aisle 19
2900 Alemany Blvd.,
San Francisco, CA 94112