Front Desk Staff

FirstService Residential; Florida; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Full benefits including medical, in-pt

Medical plans

Dental

Vision

Paid holidays

401k with company match

Travel for training

Job summary

FirstService Residential in Florida is seeking a Front Desk Associate who can work independently with strong communication and customer service skills. You will greet residents, check guests and service providers in and out, and monitor security systems while maintaining accurate logs.

The role requires attention to detail, the ability to multitask, and readiness to respond to emergencies. A high school diploma and experience in hospitality or business are preferred, as is multi-language

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Provide excellent customer service and manage time effectively.
• Monitor Emergency Response System.
• Greet and direct Residents, guests, and invitees.
• Operate Electronic Security Control Systems.
• Respond to emergencies promptly and efficiently.
• Control access to the building.
• Maintain daily logs, records, and forms.
• Resolve and follow up on complaints and issues.
• Maintain a safe and secure environment throughout the building/property.
• May perform other duties as assigned by the property manager.
• Follow safety procedures and maintain a safe work environment.

Skills

Customer service

Written and verbal communication

Multilingual

Interpersonal skills

Education

High school diploma or equivalency

College level courses in business/hospitality

Tools

Information systems software

Job description

Job Overview

As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills.Be detailed oriented and able to multitask.Meet and greet residents; checks guests and service providers in/out.Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Your Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills & Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

Supervisory Responsibilities

• No supervisory responsibilities

Additional Information

• Schedule: Monday-Friday 8:00am – 5:00pm

What We Offer

• As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$17.00 - $18.00 per hour

Disclaimer Statement

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

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