Front Desk Specialist - San Marco

Jacksonville Orthopaedic Institute; Jacksonville (FL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K retirement plan

Job summary

Jacksonville Orthopaedic Institute in Jacksonville, FL is seeking a Front Desk Specialist for the San Marco clinic. This full-time role handles patient check-in/check-out, scheduling, and front-desk duties with a focus on patient service.

Responsibilities include greeting patients, collecting demographics and insurance details, verifying coverage, collecting co-pays, and maintaining electronic medical records.

Qualifications

• Previous medical office experience preferred.
• Bilingual highly preferred.
• High school diploma or GED.
• Ability to work in an environment involving direct contact with the public and staff.
• Ability to handle stressful and difficult situations.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Knowledge of patient confidentiality standards.

Responsibilities

• Greet patients and determine the nature of their visit, i.e. appointment, prescription pick up, etc.
• Responsible for checking patients in and out for their scheduled appointments.
• Collect and update current demographic and insurance information.
• Verify insurance participation and obtain necessary referrals
• Collect all applicable co-pays or patient balances and maintain a cash journal.
• Instruct patients on HIPAA requirements, financial responsibility.
• Assist patients with requests for records, x-rays, transportation etc.
• Maintain electronic medical records.
• Handle multiple telephone lines, screen callers, and relay messages.
• Perform related job duties as required to support the medical office.

Skills

Bilingual

Medical office experience

Multitasking

Confidentiality

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Specialist - San Marco

Full Time San Marco, Jacksonville, FL, US

3 days ago Requisition ID: 1109

Salary Range: $18.00 To $21.00 Hourly

Jacksonville Orthopaedic Institute is looking for someone to work full-time as the Front Desk Specialist at the San Marco clinic.

The position is full-time with benefits including medical, dental, vision, life and disability insurance, and 401K retirement plan.

The Front Desk specialist serves as the receptionist and performs all related clerical and administrative functions according to current practices and established procedures.

Schedule: Monday - Friday/40 hours/week

Hours can vary from 7:30a - 5p

Essential Duties and Responsibilities

• Greet patients and determine the nature of their visit, i.e. appointment, prescription pick up, etc.
• Responsible for checking patients in and out for their scheduled appointments.
• Collect and update current demographic and insurance information.
• Verify insurance participation and obtain necessary referrals
• Collect all applicable co-pays or patient balances and maintain a cash journal.
• Instruct patients on HIPAA requirements, financial responsibility.
• Assist patients with requests for records, x-rays, transportation etc.
• Maintain electronic medical records.
• Handle multiple telephone lines, screen callers, and relay messages.
• Perform related job duties as required to support the medical office.

Position Requirements

• Previous medical office experience preferred.
• Bilingual Highly preferred
• High school diploma or GED.
• Ability to work in an environment involving direct contact with the public and staff.
• Ability to handle stressful and difficult situations.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Knowledge of patient confidentiality standards.

Working Conditions

Normal office environment. Occasional overtime may be required.

Physical Demands

Requires sitting and standing associated with a sedentary office environment: 90% Sitting, 5% Walking, 5% Standing. Manual dexterity sufficient to operate a computer and office equipment, and to write legibly. Vision sufficient to read standard text and data on computer screens and paper forms. Ability to speak clearly and with the volume required to carry on clear conversations in person and over the phone. Hearing sufficient to carry on clear conversations in person and over the phone. All requirements are subject to possible modification to accommodate qualified individuals with a disability.