Front Desk Specialist Part Time Evenings

Spire Orthopedic Partners; Village of Great Neck (NY); On-site; USD 100,000 - 125,000; Part time

Job summary

An established industry player in orthopedic care is seeking a dedicated part-time customer service representative. In this role, you will be the first point of contact for patients, ensuring they receive exceptional service and guidance throughout their visit. Your responsibilities will include managing patient check-ins, verifying insurance details, and maintaining accurate records. This position offers a dynamic work environment with opportunities for growth and advancement, allowing you to contribute to a team that prioritizes patient care and operational excellence. If you thrive in fast-paced settings and have a passion for helping others, this opportunity is perfect for you.

Benefits

Excellent growth and advancement opportunities

Dynamic environment

Access to a diverse network of practitioners

Broad infrastructure of tools and programs

Competitive Compensation

Generous PTO

Health benefits

Dental benefits

Vision benefits

401(k) plan

Qualifications

• Experience in a clinical setting required, orthopedics experience preferred.
• Strong knowledge of medical terminology and insurance processes.

Responsibilities

• Provide excellent customer service to patients and manage check-ins and check-outs.
• Educate patients on insurance benefits and maintain a professional work environment.

Skills

Customer Service

Medical Terminology

Insurance Processes

Communication Skills

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Electronic Health Records Systems

Microsoft Suite

Microsoft Teams

Microsoft Outlook

Job description

Job Details

Level: Experienced

Job Location: MSO OAMNY Great Neck 1500 - Great Neck, NY

Position Type: Part Time

Education Level: High School or Equivalent

Salary Range: $19.10 - $23.70 Hourly

Travel Percentage: None

Job Shift: Evening

Job Category: Customer Service

Description

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, Spire Orthopedic Partners is a growing partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices in today’s evolving healthcare landscape. The Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

What you’ll do:

Responsibilities/Duties:

• Provide excellent customer service to patients and direct them to appropriate departments when necessary.
• Manage patient check-ins and check-outs, ensuring accurate data entry.
• Collect and verify patient insurance details, confirm eligibility and process any co-pays and payments at time of service.
• Educate patients on insurance benefits, including in-network vs. out-of-network coverage.
• Ensure that necessary forms are completed and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers).
• Schedule follow up appointments, document cancelled or rescheduled appointments.
• Submit daily payment collection reports.
• Manage record requests and releases in collaboration with Medical Records Department.
• Open and close office.
• Maintain a professional and respectful work environment through positive interactions with patients, physicians, and colleagues.

Qualifications

Who you are:

Qualifications:

• Strong knowledge of medical terminology, insurance processes, workers compensation, no fault and HIPPA regulations.
• Experience working in a clinical setting required, orthopedics experience preferred.
• Excellent written and verbal communication skills required.
• Proficiency in using electronic health records systems, ModMed a plus and general office software (Microsoft Suite, Teams, Outlook)
• Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast paced environment.
• High school diploma or equivalent required.

What we offer:

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).