Front Desk Specialist (Detention Center)

Lexington County Sheriff's Department; Lexington (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Lexington County Sheriff's Department in Lexington, SC seeks a receptionist for the visitation desk and central control at the Lexington County Detention Center. You will serve visitors, attorneys, clergy, and staff, delivering quality customer service and ensuring smooth operations.

Primary duties include answering phones, scheduling or guiding visits, monitoring security equipment, and coordinating with corrections staff.

Qualifications

• High School diploma or equivalent with at least one year of professional customer service experience.
• NCIC Security Awareness Training required.
• Able to assist visitors and staff with information and guidance in a high-traffic environment.

Responsibilities

• Serve as receptionist for the two outside entry points to the Jail, at Visitation and Central Control.
• Maintain communication with management to ensure quality customer service and timely issue resolution.
• Report equipment or phone system issues and follow through on maintenance tickets until systems are operational.
• Answer phones, screen calls, provide information, take messages, greet visitors, and relay inmate information as needed.
• Perform general administrative duties (typing, data entry, filing, faxing) and maintain filing systems.

Skills

Customer service

Communication

Receptionist duties

Education

High School diploma or equivalent

Job description

Delivers quality customer service at the visitation desk and central control to various audiences associated with Lexington County Detention Center, including visitors, attorneys, clergy, external and internal law enforcement entities, volunteers, and contracted employees.

• Serves as the receptionist for the two outside entry points to the Jail. Trained to work in Visitation and Central Control.
• Maintains the highest level of ongoing effective communication with management to assure quality customer service is provided to all customers and issues are resolved in a timely manner.
• Reports any issues with equipment or phone system directly to contracted service provider. Follows through on maintenance tickets until systems are operational and repair work is completed.
• Answers the telephone; screens callers; provides information as requested or forwards calls to appropriate staff person; takes messages as necessary; greets and assists office visitors. This includes telephone conversations with the public answering questions concerning inmate information.
• Performs general administrative duties as required, including typing reports and correspondence, entering and retrieving computer data, copying and filing documents, sending and receiving faxes, and establishing and maintaining filing systems.

Visitation Duties

• Serves as the primary customer service representative for all guests entering the visitation lobby.
• Duties require some contact/interaction with inmates.
• Provides information and guidance directly to the public inexperienced in navigating the criminal justice system, sometimes under emotional conditions.
• Facilitates on-site and remote visitation sessions. May require contacting housing unit officers and the public to ensure visits begin promptly. Works to resolve any schedule conflicts or issues that may arise.
• Opens and closes the visitation office and lobby, powering-up and down equipment, and maintaining cleanliness of the visitation office and surrounding areas.
• Assists facility visitors with video visitation, such as helping visitors with logging in and creating visitation appointments.

Central Control Duties

• Operates and controls security doors inside and outside the jail facility. Monitors safety and security equipment including alarms and camera monitors. Operates radio, telephone, and intercom to communicate with staff, visitors, contract employees and inmates.
• Monitors the activity of corrections staff to maintain safety and security and calls for back up when appropriate. Uses operational procedures and emergency checklists to contact and dispatch personnel for activated alarms or in emergency situations.

Supplemental Functions

• Performs other similar duties as required.

A typical schedule is:

Monday 9am-6pm

Tuesday 9am-6pm

Wednesday 8am-5pm

Thursday 8am-5pm

Friday 8am-5pm

(Subject to change.)

Education/Experience:

• High School diploma or equivalent, with at least one year of professional customer service experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Licensing and Certifications:

• NCIC Security Awareness Training.

• Exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work.
• Positions in this class typically require talking, hearing, seeing, grasping, fingering, standing, walking, repetitive motions, stooping, kneeling, crouching, and reaching, climbing and balancing, pushing, pulling, and lifting.
• Schedule may include nights and weekends, so flexible availability is preferred.