Front Desk Spa Sales Associate

Hand & Stone Franchise Corp; Minneapolis (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team at an upscale spa, where you can help clients improve their health and wellness while enjoying a rewarding sales career. As a Front Desk Spa Sales Associate, you will play a vital role in creating a relaxing environment and promoting our lifestyle program. With flexible scheduling and opportunities for growth, this position offers competitive wages, commissions, and a supportive team culture. If you're passionate about wellness and customer service, this is the perfect opportunity for you to thrive in a fulfilling role.

Benefits

401(k)

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• Strong customer service and sales skills are essential.
• Experience in retail, marketing, or membership sales is preferred.

Responsibilities

• Maintain positive relationships with clients and service providers.
• Drive sales of services, memberships, and gift cards.
• Manage appointment scheduling effectively.

Skills

Customer Service Skills

Sales Skills

Communication Skills

Problem-Solving Skills

Multitasking

Tools

Zenoti Software

Job description

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Job Description
HAND & STONE MASSAGE AND FACIAL SPA

Do you love self care and want to connect with people to help them improve their health and wellness? If you enjoy working in a positive team environment that rewards excellent customer service and sales explore opportunities at our Spa! Hand & Stone at the West end is seeking client-focused and experienced membership and/or retail sales professionals to join our rapidly growing spa in an upscale shopping district.

The Front Desk Spa Sales Associate plays a key role in hosting our clients through a relaxing and rejuvenating experience as well as promoting and marketing the Hand & Stone Lifestyle Program as an effective approach to improving health and wellness. This is a commission based role with incentives based on performance. This role would require weekends and evenings.

Qualified candidates must have strong customer service, sales skills, and have an exceptional ability to connect and care for our clients. Our ideal candidate has a passion for health and wellness, strong problem-solving skills, and a successful sales and/or customer service track record. The spa sales associate is responsible for:

• Maintaining positive relationships with clientele and service providers
• Educating guests on the importance of regular massages and/or facials as a key aspect of health and wellness
• Driving sales of services, memberships, and gift cards
• Appropriately handling any customer service needs or requests by the clientele
• Effective management of massage or facial appointment scheduling
• Light cleaning and laundry at times

HAND & STONE - Offering an oasis from life’s extreme demands, Hand & Stone delivers high-quality spa experiences that replenish body, mind, and spirit at affordable prices. We are passionate about promoting optimal health and well-being as well as offering a collaborative environment for our employees to thrive. Below are some of our many aspects of working at Hand & Stone that our Front Desk Spa Sales Associates enjoy!

• Beautiful spa in a flourishing upscale lifestyle center
• Competitive wages plus commissions, incentives, and bonus
• Employee rewards program/employee referral bonus
• Employee discount programs
• Professional sales training and experience
• Flexible schedule
• Growth opportunities

REQUIREMENTS and SKILLS

• Excellent customer sales, promoting and customer service skills
• Experience with retail, marketing, and/or membership sales
• Exceptional communication, phone, and presentation skills required
• Ability to truly connect with clients with a passion for helping them achieve their wellness goals
• Ability to book services and proactively manage the scheduling of clients
• Zenoti Software experience a plus!
• Multitasking while maintaining a sense of calm in a busy environment
• Possess a friendly and positive attitude with strong problem-solving skills
• Accountable self-starter willing to take initiative
• Ability to work evenings and weekends
• Work collaboratively and reliably in a team environment

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Night shift
• Weekend Shift

Ability to Commute:

• Saint Louis Park, MN 55416 (Required)

Work Location: In person