Front Desk Security Counselor - 2001535

Catholic Charities of the Archdiocese of New York

New York (NY)

On-site

USD 32,000 - 35,000

Full time

4 days ago

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Benefits offered by this job

Full Medical, Vision and Dental

Retirement plans

Paid time off including holidays - 30+

Flexible Spending Accounts

Tuition Reimbursement and other PD

Job summary

Catholic Charities of the Archdiocese of New York is seeking a Front Desk Security Counselor for the Bronx overnight shift. This full-time, non-exempt role emphasizes safe housing, strong customer service, and good judgment in managing residents and visitors.

The position involves monitoring the environment, logging activities, assisting with daily living tasks, and providing counseling support while ensuring compliance with program policies and state regulations. Equal opportunity employer.

Qualifications

High School Diploma or equivalent.
Experience helping individuals with serious mental illness is a plus.
Strong customer service and crisis management skills.

Responsibilities

Monitor and maintain a safe, secure environment during overnight hours.
Document activities in logs and ensure visitors sign in.
Provide ongoing counseling support and assist with daily living tasks as needed.
Assist with fire drills, medications (where applicable), and meetings.
Follow program policies and state regulations; de-escalate crises when needed.

Skills

Good judgment

Customer service

Time management

CPR/First Aid

Teamwork

Crisis management

Conflict resolution

Written communication

Education

High School Diploma

Job description

Job Title: Front Desk Security Counselor

Location: Bronx, New York

FLSA Status: Full Time,Non-Exempt

Classification: Professional

Department: Beacon of Hope Congregate Programs

Reports to: Program Director of Manager

Supervisory Responsibilities: Yes: ____ No: ___X ____

Salary: $23.47-$25.11

Summary: The Front Desk Security Counselor is primarily responsible for providing good customer service and exercising good judgement in managing the residence during the overnight hours. The Front Desk Security Counselor may participate in any of the activities consistent with a Residential Counselor's scope of responsibilities by helping residents learn community life skills appropriate to their needs as recorded in their comprehensive service plan so that they may grow toward more independent lives.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

Monitor and maintain the environment to ensure it is safe and secure
Document significant building activities and/or information in the Communication Logbook
Ensure all building visitors provide identification and sign in the Visitor Log
Manage incidents and intervene appropriately to minimize risk of potential harm to all. Notify the program's Manager and document events in the appropriate forms
Help with the maintenance of the environment consistent with the program's design and residents' needs
Provide ongoing counseling support to residents as needed
Document all services and interactions in residents' case records
Attend all meetings as required by the Program, BOH Division, or as instructed by CCCS
Where applicable, supervise medication distribution to residents and track such with shift and weekly counts
Where applicable, prepare meals for residents, by setting up, cooking, and cleaning up such
When needed, escort clients into the community for medical benefits, or other relevant appointments
Assist with conducting monthly fire drills
Assist in planning and carrying out recreational activities with residents
Follow all regulations and/or program guidelines outlined by the New York State Office of Mental Health
Adhere to personnel and residential policies and procedures as outlined in the CCCS Personnel Policies and Procedures Manual and BOH Policies and Procedures Manual, respectively
Perform other duties, consistent with the goals and objectives of the program, as assigned by the Program Manager and/or Administration

Requirements

Position Type and Expected Hours of Work

This is a full-time position. Must be able to work flexible/shift schedule and be available for emergencies.

Working conditions and physical demands required

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ambulate, remain in a stationary position, occasionally carry and move 10 pounds, ascend/descend stairs, place items above and below the head, and continually reposition during working hours
Exposure to routine cleaning products and household chemicals
Travel locally using public transportation, Traverse City streets, and be exposed to outside weather conditions while escorting clients
Assist clients in daily living tasks such as cooking, cleaning, packing, laundering, etc. requiring moving, transporting, positioning, using cooking utensils, and/or positioning objects
Work with clients who require consistent and comprehensive support
Work under potentially stressful conditions
Speaking and hearing is sufficient to communicate effectively by phone or in person at normal volumes
Vision adequate to read correspondence, computer screen, forms, etc
Remain in a stationary position at a workstation and use a computer approximately 65% of the time
Ability to sit and/or stand for long periods of time
Good manual dexterity to operate computers

Qualifications

Education and/or experience required

High School Diploma
Experience relevant to helping individuals with serious mental illness or similar population
Experience with providing security is a plus

Skills and/or competencies

Good judgment
Strong customer services skills
Ability to effectively manage time
Ability to keep program's Manager well-informed
Ability to learn CPR/First Aid and maintain certification
Ability to work cooperatively and patiently with others
Ability to work well independently and as part of a team
Willing to work flexible hours and be available for emergencies as needed
Ability to remain calm and focus on emergency situations
Ability to handle multiple tasks and shift between responsibilities
Ability to express thoughts clearly and concisely both verbally and in writing
Ability to work proactively, problem solve and think critically and strategically
Ability to effectively respond to crises and manage and minimize agency risk
Ability to work effectively with others and demonstrate conflict resolution skills
Ability to appropriately assess and respond to situations, including ability to de-escalate residents

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.

Benefits

We believe in fostering a collaborative and inclusive work environment where your talent and skills are recognized, and you have the opportunity to grow both professionally and personally. We offer opportunities for professional development as well as the tools necessary to succeed in your career. Additionally, we provide competitive compensation and benefits, such as: